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Custom Field for User to store Slack's user_id

My team is about to start using Jira. And I'm pretty new to configuring Jira. So maybe I’m overlooking something. 

My question is this:

Is there a way to store external ids that are linked to the user especially the assignee?

Because my problem is this:

I want to send an individual a message on slack. I want to do this when they forget to log their hours in a ticket. 

I've already created the trigger to send the message but now I have to create a pretty big if else tree to send the message to every assigned individual team member. And i have to do this every time we get a new team member.

I was hoping there is something like {{assignee.custom_field.slack_id}} that I can use in the channel or user textbox. 


Kind regards, 



2 answers

I've solved a very similar problem using entity properties, but they're not super friendly to use since JIRA doesn't give you a UI to set\edit them.

Depending on how often you add users and whether you have a source of truth for them, it might be easier to write a script to set them via the JIRA API - however if that's beyond you (as it would be me) you can set and edit entity properties using Automation rules.


I'm going to look in to that.


- edit

I't worked.  I did however user the api route. I found that to be a little bit easier.

Like Haddon Fisher likes this
0 votes
Daniel Eads Atlassian Team Nov 11, 2020

Hi Robert,

Glad to hear you got started with storing the Slack UIDs as properties with an API call. We've released a script that should help speed this up (it will do all the users in the Slack workspace at once). You can check it out on this article. Hope this helps!


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