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Custom Field Won't show up

I made a custom field. I followed this tutorial: https://confluence.atlassian.com/adminjiraserver/adding-custom-fields-1047552713.html 

But I can't complete the step 

"Adding a custom field directly to an issue"

CustomFields.png

It says I need to open an issue and then click the Admin button to add my custom field but there is no admin button. And I am the admin of the cloud project as I created it.

jira no admin.JPG

 

Very confused any help much appreciated.

Cheers

-Kyan

 

 

2 answers

0 votes

Hi @Kyan Rowse ,

welcome to the Atlassian community!

tutorial: https://confluence.atlassian.com/adminjiraserver/adding-custom-fields-1047552713.html  is related to a Data Center instance but you are on the cloud.

You need to add your new custom field to the Epic view screen in your project (https://support.atlassian.com/jira-cloud-administration/docs/add-a-custom-field-to-a-screen/

Hope this helps,

Fabio

Yea I've done the screens thing already. associated screens.JPG

Are u sure that those screens are associated to your project? Is your project a team managed or company managed?

Yes, I have clicked the button to associate them with every screen type you can see here in this image. 

assigned screens.JPG

I have also checked the context menu and it says that it should be visible on all projects. 

context.JPG

My project is team managed.

0 votes
Dave Mathijs Community Leader Sep 19, 2022

Hi @Kyan Rowse , welcome to the Atlassian Community!

When you click on the cog in the down-right corner - to the right of created/updated - are you able to spot the created custom field in the list?

Has the created custom-field been added to the view screen of this issue type in the project?

When I click the cog it takes me to the story preset editing window which was the first thing I checked and yea it doesn't list it. 

story preset.JPG

Here is the screens window in options. 

screens window.JPG

Then if I click on the default screen it takes me to this window, and you can see that my custom field is there called "Assigned".

 

configure screen.JPG

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