Cross-organizational collaboration for JIRA and Licensing

Arif K March 12, 2024

Hello beautiful people,

I was looking for an answer for cross-organizational collaboration for JIRA.

Today I have  JIRA Application links and invited an external Organization's User (paid) to my Organization's one of the JIRA Boards and noticed it increased 1 JIRA License at my Organization.

For example,

My Organization is ABC and Board is 'QA', I have invited Organization XYZ's user1@xyz.tld (paid) to collaborate ABC company's QA Board, it increased 1 User License.

Question is does it supposed to increase 1 License at my ABC company as XYZ is already paying for user1@xyz.tld?

Please reply as I really need to collaborate other ORGs with my ORG without paying extra User License at my ORG as collaborators are already paying for their ORGs User License.

Thanks in advance.

2 answers

2 votes
Rebekka Heilmann _viadee_
Community Leader
Community Leader
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March 12, 2024

Hi @Arif K 

Licensing works per Site. So even if you have multiple Jira Sites in your Organization and User1 is working in all sites, he would be seperately licensed and paid for.

One Org has even less to do with another Org, therefore an increase in license count when adding users - regardless of their Org or other Jira licenses - is the correct behaviour.

Arif K March 13, 2024

Hi @Rebekka Heilmann _viadee_

Thank you very much for the quick response.

Is it possible to share specific JIRA Board between Organizations and collaborate using the Application Linking without inviting users and pay for the License as both organizations are already paying for their JIRA Users?

Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 13, 2024

No. You cannot share Boards between sites. You can share issues publicly (which is probably nothing you'd want) or use Issue syncing Apps like @Matthias Gaiser _K15t_ suggested. There are multiple Marketplace Apps available.

Like Matthias Gaiser _K15t_ likes this
1 vote
Matthias Gaiser _K15t_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 13, 2024

Hey @Arif K

@Rebekka Heilmann _viadee_'s answer is correct.

If you want to collaborate with other organizations without increasing your user tier, I recommend to check out issue sync apps. With these apps you can define a set of rules to select which issues should be synchronized between a project of your instance and a project of the other instance. You can then both work in your Jira as you'd usually do and the syncing app will make sure your changes are synced between the instances.

I'm part of the team behind Backbone Issue Sync for Jira, and of course, I'd be happy if you try out our app.

Cheers,
Matthias.

PS: Some time ago, I recorded a talk about cross-company collaboration in Jira which is still quite up to date. Maybe you want to check that out as well? 

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