In a Service Desk project, under Reports, we need a report that shows the tickets that are logged Monday to Thursday 17:00 to 09:00am and Friday to Monday 17:00 to 09:00am.
Having trouble with a JQL that dos this.
in plain Jira, I think you could try to achieve this with use of startOfWeek() / endOfWeek() functions (see https://confluence.atlassian.com/jiracoreserver073/advanced-searching-functions-reference-861257222.html)
But it would be quite long and ugly query as you probably have to specify each range (Monday 0:00 to Monday 9:00, Monday 17:00 to Tuesday 9:00, etc.):
(created > startOfWeek() AND created < startOfWeek(+9h)) AND (created > startOfWeek(+17) AND created < startOfWeek(+33h)) ...etc.
It would help you for only current week (with use of startOfWeek() function). this could work. Otherwise, try to search for some clever plugin.
Hi Darla! How are you?
As there is no distinct Time field on our built-in JQL solution, there is not a simple way of getting exactly what you want. However, it can be done with something like this:
project = TEST and createdDate >= startOfWeek() AND createdDate <= endOfWeek()
This query above will find tickets created on the current week. However, you want to find tickets created between a time range. Maybe you should try something like this:
project = TEST and createdDate >= "2017/11/06 17:00" AND createdDate <= "2017/11/07 09:00"
This will show you the tickets created on that day between the specified time. You'd have to adapt the query to each day though, or create a big query including all the week days.
To do it in a dynamic way I think that you'd need a thir-party plugin like Eazybi, for example.
Hope it gelps!
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs