In a Service Desk project, under Reports, we need a report that shows the tickets that are logged Monday to Thursday 17:00 to 09:00am and Friday to Monday 17:00 to 09:00am.
Having trouble with a JQL that dos this.
in plain Jira, I think you could try to achieve this with use of startOfWeek() / endOfWeek() functions (see https://confluence.atlassian.com/jiracoreserver073/advanced-searching-functions-reference-861257222.html)
But it would be quite long and ugly query as you probably have to specify each range (Monday 0:00 to Monday 9:00, Monday 17:00 to Tuesday 9:00, etc.):
(created > startOfWeek() AND created < startOfWeek(+9h)) AND (created > startOfWeek(+17) AND created < startOfWeek(+33h)) ...etc.
It would help you for only current week (with use of startOfWeek() function). this could work. Otherwise, try to search for some clever plugin.
Hi Darla! How are you?
As there is no distinct Time field on our built-in JQL solution, there is not a simple way of getting exactly what you want. However, it can be done with something like this:
project = TEST and createdDate >= startOfWeek() AND createdDate <= endOfWeek()
This query above will find tickets created on the current week. However, you want to find tickets created between a time range. Maybe you should try something like this:
project = TEST and createdDate >= "2017/11/06 17:00" AND createdDate <= "2017/11/07 09:00"
This will show you the tickets created on that day between the specified time. You'd have to adapt the query to each day though, or create a big query including all the week days.
To do it in a dynamic way I think that you'd need a thir-party plugin like Eazybi, for example.
Hope it gelps!
...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....
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