I want to give customers an email (feedback@companyname.com) that allows them to report issues they may find using our new website. Is there a way to have issues created when a user emails feedback@companyname.com for a specific project?
FYI: We have multiple projects set up in Jira, so I only want issues created in a specific project.
Have you tried to setup a incoming mail handler? create-issues-and-comments-from-email
Hello @Rob Watson
Welcome to the community.
You might also want to look at the Issue Collector functionality. I'm not sure if that is available in the Free product plan.
https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/
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@Rob Watson Welcome to the community. I would suggest using Jira service manager to meet that need. What you are explaining Jira service manager would work perfectly for.
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