Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Creating Issues from emails?

Can we configure custom atlassian emails in JIRA Software cloud like we do in JIRA service management to auto-create issues from incoming mails?

In JIRA service management, we can use custom emails like support@companyname.atlassian.net. Can we do something similar in JIRA software cloud?

2 answers

1 accepted

0 votes
Answer accepted
Jack Community Leader Jul 02, 2021

Unlike JSM Atlassian does not offer an inbound email address option for JSW. You must use your own email. This could be a company email or some private email, e.g. Gmail

Yep, you can achieve this depending on the mail handler you configure. Everything is available here - Create issues and comments from emails 

The documentation refers to emails belonging to the user or the company. I'm referring to emails which are custom generated in JIRA Service Management and can we create similar custom emails in JIRA software.

Jack Community Leader Jul 02, 2021

@Mahima Srivastav , i am not following why @Airbus Driver answer isn’t what you are asking for.

with JSM you can create a custom email for creating and updating issues. The article in the link provided gives you a means of doing the same thing for JSW. Maybe you specifically want to use Atlassian‘s email domain rather than your own is that the point?

Jack Community Leader Jul 02, 2021

That is not possible. Unlike JSM Atlassian does not offer an inbound email address option for JSW.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

🏊‍♀️ Atlympic Event: Trello

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

119 views 1 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you