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Couldn't link the Jira mobile app. in Slack

I found a bug when I tried to link to Jira or Confluence mobile version by Slack.
It couldn't reach the app version but only the web version in the Slack app.
I already delete cash and application several times but still happend.
How can I fix this issue?
For more detail, please see the attachment.
* my device model is Samsung Z Flip 3 and Android 12Screenshot_20220110-104848_Samsung Internet.jpgScreenshot_20220110-104814_Samsung Internet.jpg

1 answer

0 votes
Pramodh M Community Leader Jan 09, 2022

Hi @홍준_Ayden__사용자이해팀_Dreamus 민 

You need to install the app first in Slack to connect with Jira

Please look at ref here for linking jira with slack




Thanks for your replying but I already install the app. in my slack.

Any other solution for this issue?

Thank you.

Hi @홍준_Ayden__사용자이해팀_Dreamus 민, does this fix the problem?


To be taken to the Jira mobile app from a deep link in a Slack message (rather than viewing Jira’s web version within a browser), adjust your Slack settings:

  1. Open Slack on your Android mobile device.

  2. Select You in the bottom navigation bar.

  3. Select Preferences.

  4. Select Advanced.

  5. Disable ‘Open web pages in app’.

(From here:

nope. i mean i need to open Jira app version when i click Jira ticket url in Slack. TT

Manish Kumar Atlassian Team Jan 11, 2022

Hi @홍준_Ayden__사용자이해팀_Dreamus 민

Could you please provide me the complete Jira ticket URL which you are trying to open from slack?

@Manish Kumar 

hi, I'm sorry but I couldn't find ticket.

But as I've invested this issue it seems occur due to Android OS13.

When I check this OS12 it didn't happened but only in OS13.


Could you check this out?


Manish Kumar Atlassian Team Jan 11, 2022

Thanks for info @홍준_Ayden__사용자이해팀_Dreamus 민

It sounds interesting, will be great if someway we can have any Jira ticket url which is having this problem to investigate further. Your screenshots only shows partial url (https://music-flo/

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