Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Copy/Paste Loses Formatting In New Editor

In our organization we will often copy/paste sections from one ticket into another. In the old text editor if you were in 'edit' mode you could copy the section of text that may have bullets, indents, bolding...etc and paste it into a new ticket and all the formatting would carry over. 

In the new text editor if you are in edit mode and copy/paste a section of the ticket that is formatted with bullets...etc - everything is lost. When you paste into the new ticket/comment section all the bullets, bolding, indents, numbering are all lost. 

Is there a way to copy formatted text out of a ticket and paste into a new ticket and keep the formatting (bullets, bold, indents, numbering...etc)?

1 answer

0 votes

Hello David,

Thank you for reaching out to Atlassian Community!

Testing on my local site, I wasn’t able to replicate the same issue.

I added a text on the description of a ticket and then edited adding bold, italic, and bullet list. Then, I copied the text in edit mode and pasted it on the description field of another ticket and the format was kept. 

Were that the correct steps or are you copying a formatted text from another text editor (like Word, for example) and pasting it to the ticket? 

Can you please share a screenshot of what happens? Just make sure to hide private information.

Kind regards,

Hey! It seems to be that when we click 'Create' to create a new ticket, that modal is using the old text editor potentially? For example if you copy something out of an existing ticket which is using the new text editor, then click 'Create' and copy that formatted text into the Description box of the 'Create' modal it does not bring over the formatting.


Thank you for the details, David.

Yes, the create issue screen uses the old editor (Wiki Markup), that’s why it won’t work.

There is a feature request suggesting the implementation of the new editor to the Create issue screen:

Please, click on vote and also watch the feature above to receive updates.

Kind regards,

Got it and thank you!

Like Angélica Luz likes this

Hi @Paul Da Silva,

Thanks for reaching out to Community!

The updates about new features are always posted on the description of the feature request ticket:

- New view on Create Issue screen for Wiki Editor 

Please, make sure to watch the ticket above to receive future updates from our product managers.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

👋 Looking for 15-20 volunteers to test Atlassian training content

Hi everyone! Are you interested in beta testing Atlassian University’s newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Basic reporting...

562 views 21 25
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you