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Copied screenshot or an image in clipboard

if you have a copied screenshot or an image in clipboard from another jira prohect how would you attach to an issue in new JIRA issue view because CTRL+V is not working

2 answers

Hi @ND Mathur ,

If ctrl+v isn't working, try shift+insert. But prior of that, try to paste the image using ctrl+v on a word document, just to see that you have indeed copy the image.


Thanks Alex for quick response,

tried shift+insert, still same issue, and i tried with pasting in MS word but is not pasted there as well. Though pasting in MS Paint is working fine.

If i copy from source Jira project and paste in MS Paint and then copy from MS Paint to  destination jira project then it works fine.

One more thing, when i tried ctrl+v or shift+insert then i am getting "Failded to load" error.

Hi @ND Mathur ,

That's strange...I recommend to save the image in a file and attach the file to the issue.

Thanks Carlos, I agree that's one of solution though not efficient but workable. seems like there have been some changes lately otherwise this copy/paste used to works fine. Copy paste is very basic feature, should be working fine to make more effective user experience.

@ND Mathur try to clear your browser's cache and then try again. Better, try the same operation from an incognito window. Do let me know if that works.

@Alex Koxaras Still same issue, does it matter if i am login with different account in both projects.

@ND Mathur I didn't say to login with different accounts. I said to clear your browser's cache or try logging in with an incognito window. Different thing :) (it could possible however yield the same results).

Can you please try what I've mentioned and report back?

0 votes
Daniel Ebers Community Leader Jul 09, 2021

Hi @ND Mathur

are you saying copy & paste works also not well on the PC itself?

and i tried with pasting in MS word but is not pasted there as well.

I am wondering if the problem is related to the PC, probably to a stuck key on the keyboard even?
It's not said as a guarantee that there is no error in your browser - but assuming we are talking about Microsoft Word as a local installation (and the copy & paste is there not working also...) for a moment or two I would suggest checking the PC further - in second step the browser and finally Jira (Cloud) (here: for any wrong settings but apart from permissions there comes no setting to my mind that could be responsible).


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