if you have a copied screenshot or an image in clipboard from another jira prohect how would you attach to an issue in new JIRA issue view because CTRL+V is not working
I found a similar behaviour:
one of our service desk agents wants to copy a comment from one issue to the next, as the response to the tickets is the same.
copy + paste leads to broken images in the new ticket.
Is my assumption right, that with copying the comment, she is not copying the screenshot, but only its reference? (e.g. !image-2021-12-02-10-08-19-038.png!)
Are those references global or only per ticket?
Is there a way to copy screenshots form one ticket to another?
(edit: my question relates to Jira Server 8.20.1)
Is my assumption right, that with copying the comment, she is not copying the screenshot, but only its reference?
There is a trick, please check if it works for you.
1.) Go to the "source issue".
2.) Right-click the attachment, choose "copy link address" (or similar named)
3.) In the destination issue add a comment and insert the full URL (the copied one) between exclamation marks like this (note: insert it into text mode, not visual):
Please note: the above is just an example for a non-existant Jira-instance
4.) Save the comment.
If this is too complicated I'd recommend to go the "official route" - the user would need to save the attachment first (to local disk), then to attach it to the "second" issue (where the comment should be pasted).
Hi @ND Mathur
are you saying copy & paste works also not well on the PC itself?
and i tried with pasting in MS word but is not pasted there as well.
I am wondering if the problem is related to the PC, probably to a stuck key on the keyboard even?
It's not said as a guarantee that there is no error in your browser - but assuming we are talking about Microsoft Word as a local installation (and the copy & paste is there not working also...) for a moment or two I would suggest checking the PC further - in second step the browser and finally Jira (Cloud) (here: for any wrong settings but apart from permissions there comes no setting to my mind that could be responsible).
Thanks Alex for quick response,
tried shift+insert, still same issue, and i tried with pasting in MS word but is not pasted there as well. Though pasting in MS Paint is working fine.
If i copy from source Jira project and paste in MS Paint and then copy from MS Paint to destination jira project then it works fine.
One more thing, when i tried ctrl+v or shift+insert then i am getting "Failded to load" error.
@ND Mathur I didn't say to login with different accounts. I said to clear your browser's cache or try logging in with an incognito window. Different thing :) (it could possible however yield the same results).
Can you please try what I've mentioned and report back?
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