Connect Intercom with JIRA

[Ariel Margolis]

Is there a way for Intercom (our user support communication system) and JIRA to connect so I can seemlessly add user suggestions to our development board in JIRA?

Thanks!

[Tobias Binna · Accepted solution]

Hi @Ariel Margolis,

Have a look at Intercom for Jira which allows you to 

• Link Intercom conversations to Jira issues and get live Jira issue updates in Intercom as they happen.
• Create or comment or link Jira issues directly from Intercom conversations.
• See Intercom details for Intercom conversations linked to Jira issues as part of your issues.

Intercom for Jira Cloud is available in the Atlassian Marketplace.

Intercom for Jira Server is on its way and expected to be released around summer 2018.

Full disclosure: I am the creator of Intercom for Jira. Feel free to get in touch via Intercom on toolsplus.io or support@toolsplus.io if you have any other questions.

[Tamar Israel]

Hi, any estimation on when the integration is due?

[Tobias Binna]

Hi @Tamar Israel, Intercom for Jira is available in the Atlassian Marketplace. If you are looking for the Jira Server version, it is now also available in the Atlassian Marketplace:

https://marketplace.atlassian.com/apps/1217371/intercom-for-jira?hosting=server&tab=overview

[Andrea Amaro]

Is there anyway to run a report to see what issues have the most linked intercom conversations? 

[Tobias Binna]

Hey @Andrea Amaro

Yes, there is. For example, to list all Jira issues of project ENG ordered by the number of linked Intercom conversations you can use the following JQL query:

project = ENG ORDER BY linkedIntercomConversationCount DESC

Link to the docs on reporting and searching: https://docs.toolsplus.io/intercom-for-jira/guides/searching-and-reporting#examples-2

[Tobias Binna]

Hi Chris,

We are actively working on the Jira Server version and expect it to be ready by this summer. Do you mind sending me your contact via Intercom messenger on toolsplus.io or support@toolsplus.io so I can add you to our list of beta testers

Cheers,
Tobias

[Tobias Binna]

Sorry, @Chris Mandra I am not sure what happened but my previous reply suddenly disappeared...

[Nic Brough -Adaptavist-]

Can events in Intercom be customised such that they can fire REST calls over to Jira in order to create dev issues?