Intercom for Jira allows you to link Intercom conversations to Jira issues. Updates on issues are posted back to linked conversations as Notes. Have a look at the documentation for more details and try it for free.
We are working on new features such as create Jira issue from a Intercom conversation and link existing issues from a conversation.
If you are on Jira Server we have a plan to support that as well, but this is still a few months away.
Full disclosure: I am the creator of that add-on, so if you have any questions don't hesitate to contact me via Intercom on toolsplus.ch
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