Connect Intercom with JIRA

Is there a way for Intercom (our user support communication system) and JIRA to connect so I can seemlessly add user suggestions to our development board in JIRA?




2 answers

@Ariel Margolis please have a look at Intercom for Jira in the Atlassian Marketplace.

Intercom for Jira allows you to link Intercom conversations to Jira issues. Updates on issues are posted back to linked conversations as Notes. Have a look at the documentation for more details and try it for free.

We are working on new features such as create Jira issue from a Intercom conversation and link existing issues from a conversation.

If you are on Jira Server we have a plan to support that as well, but this is still a few months away.

Full disclosure: I am the creator of that add-on, so if you have any questions don't hesitate to contact me via Intercom on


Thank you Tobias! I am going to run it by my team and go from there!

0 vote

Can events in Intercom be customised such that they can fire REST calls over to Jira in order to create dev issues?

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