Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Confirmation Email is not Received

We are trying to allow our team to access a support ticket and when they create an account and click send, the confirmation code is not being delivered. They have checked spam and all other folders. 


User email is

1 answer

0 votes
Jack Brickey Community Leader Dec 16, 2021

Hi @Zach Carlson , welcome to the Community.

are you adding a new user here...



or somewhere else?

We are sharing a link to a specific form our team uses to access and submit service tickets, without being having access to the entire platform. We are having one issue with one person who is not getting the confirmation email. Just trying to see if there is a way or place to see those confirmation codes or provide access some other way

Jack Brickey Community Leader Dec 16, 2021

Hi Zach,

I'm a bit lost. I don't understand what you mean by Sharing a link to a specific form. Is this Jira software we're talking about or maybe this is JSM? Are you trying to add a licensed user to have access to the application or is this a customer that will access the JSM portal?

Thanks, This is JSM to clarify. And yes this will be a customer we need to access a form to fill out service tickets... we have had about 45 others access successfully, but just have this one person with an issue

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

58 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you