I configure the sending emails with an account on an smtp server working on standard port 25 without ssl nor tls, the username and password are correct but the system on linux ubintu 16.4TLS is unable to make the test of sending emails from JIRA server.
An error has occurred with sending the test email:
com.atlassian.mail.MailException: com.sun.mail.util.MailConnectException: Couldn't connect to host, port: smtp.gnet.tn, 25; timeout 10000;
There's three most common problems that cause this:
The smtp.gnet.tn is associated to the IP Address: 126.96.36.199 and 188.8.131.52, this was reported by the ping command, once it reports the first adress and an other time, it reports the other but the nslookup reports the following
I tried to fill directly the IP adress in JIRA but the response is the same. SocketTimeoutException: connect timed out
Ok, there's either a firewall (unlikely, as I'd expect a flat refusal) or there is something running on the server on port 25 that is not allowing login. Probably an SMTP server, as 25 is the default port for that, but if it is that, it has been configured not to listen on that port.
Contact the email server administrator.
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