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Como hacer un reporte con las veces que una incidencia ha pasado por el mismo estatus Edited

Hola buen día 

Estoy tratando de hacer un informe para saber cuantas veces los tickets pasan por el mismo estatus 

 

Gracias

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John Funk Community Leader Feb 10, 2021

Hola Mayra Elena,

Primero deberá crear un campo de tipo de número personalizado. Luego, puede implementar una regla de Automatización para Jira para incrementar el valor del campo personalizado cada vez que se procesa la transición para ese problema.

Consulte esta documentación sobre cómo crear la regla.

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John Funk Community Leader Feb 10, 2021

De nada

Hola, si tienes eazyBI hay un campo calculado que te permite obtenerlo, y en scriptrunner también se puede definir un scriptrunner field que lo calcule. De cualquiera de estas dos formas puedes obtener el dato sobre issue ya existentes sin tener que recalcular nada.

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