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Hola buen día
Estoy tratando de hacer un informe para saber cuantas veces los tickets pasan por el mismo estatus
Gracias
Hola Mayra Elena,
Primero deberá crear un campo de tipo de número personalizado. Luego, puede implementar una regla de Automatización para Jira para incrementar el valor del campo personalizado cada vez que se procesa la transición para ese problema.
Consulte esta documentación sobre cómo crear la regla.
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Hola, si tienes eazyBI hay un campo calculado que te permite obtenerlo, y en scriptrunner también se puede definir un scriptrunner field que lo calcule. De cualquiera de estas dos formas puedes obtener el dato sobre issue ya existentes sin tener que recalcular nada.
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