Columns in a project with wrong order for some users

[patricio]

Hi Admins!

I have a Company Managed Business Project where I have arranged my Kanban columns as our workflow needs. While several members of the team and I see them correctly in the order I set them, there's others that see them in a random order, no matter how many times they refresh or log out from their accounts.

Does anyone know how to troubleshoot this? The order is very relevant for our team to keep track of tasks, as it is somewhat complex.

[John Funk]

Hi @patricio 

Individual users can drag columns to a different order if they want. It is not locked down like Jira Software boards. If the user drags the column back to the right order, it should stay that way for them. 

[patricio]

It is for non-admin users, given it is a Company Managed project... They've tried moving the columns but they're completely fixed.

[John Funk]

Ah, thought it might be Jira Work Management. Have they tried using a different browser or clearing their cache? 

[patricio]

Just did at your suggestion, but didn't work :( I've even tried entering myself (admin) to affected user accounts through the User Management portal and I see the board wrongly aligned even then... I already created a support ticket to Atlassian.

Thanks anyways!

[Fabian Lim]

Hi @patricio

You are a premium tier so I suggest you open a ticket with atlassian support as this is a very weird issue.

Good luck

[patricio]

Thanks! Will do