For the last two hours, it can't update the workflow changes, but it won't discard them either:
I have zero tickets in the system as I am setting things up in the Team project. When I made a change, it asked about where to move tickets (though there are no existing tickets). Since then, it says it is taking a long time to update, but it does not after several refreshes. If I hit Discard, I am not seeing any relief either. I can go back and forth between the board, Project Settings, Columns and Statuses, Discard Changes, etc - nothing works to get back to an earlier good state. Without being able to Discard Changes and/or select the disabled Manage Workflow, I am effectively stuck.
I have been approved to purchase, but this is still a free project version. I have used paid versions of Jira at previous companies, but I have never run into an issue like this.
Thanks for any help on this!
Hello @John Ragan
Welcome to the community.
Can you tell us the actual steps you went through and the screens you used to make your updates?
I have a Free subscription to Jira, and I just created a new Team Managed Software project with the Scrum template. I went to Project Settings > Issue Types, and modified the workflow to add one new In-Progress type status. I got the pop-up that you show, but it quickly cleared and the Columns And Statuses page displayed for me.
You might want to consider creating a brand new project and walking through the steps again to see if you can recreate the issue.
Thanks for the response! I did do a Scrum template when I created the project, but I modified the workflow solely through the Columns and Statuses workflow "button", and then edited it from scratch there. I then had to come back and remove a status between the linear flow. It then asked about how I wanted to remap issues that had that status, even though there were no tickets created yet. After that, it got stuck for hours, stating I had an unmapped status (that I had actually mapped).
I wanted to avoid redoing the project because I had already heavily customized the Issue types with a bunch of special fields.
However, coming back this morning, whatever was blocking it seems to have resolved, and I am back to a working project without any extra effort on my part!
Once again, thanks for being willing to help!
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