Hi everyone :)
Is it possible to collect customer satisfaction via E-mail with Jira Cloud? We are using JEMH and i want to increase our support quality. Are there any apps or settings i have to set?
Best regards,
Benjamin
Hi Benjamin,
According to JEMH Cloud documentation: https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/1087537205/Collect+customer+satisfaction+feedback. JEMHC does integrate with the JSM Customer Satisfaction system in addition to customising the notification.
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Well.. Customer Satisfaction is build in Jira Service Management and it is working fine. But if you are using Jira Software then I am not aware if this could be possible to gather using JEMH but definitively there are some dedicated plugins like below one that you can use
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