Cloning ticket to different project if the owner is changed

Sohail Alam March 14, 2024

So I am trying to Clone the ticket to QA testing when the owner is Trust, please help me out.

ThanksUntitled.png

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 14, 2024

Hello @Sohail Alam 

In your rule you have a condition to confirm that the issue being processed is a sub-task.

A sub-task can exist only as the child of another issue.

If you want to clone the sub-task to make a new sub-task under an issue in another project you will need to specify the issue in the other project that will be the parent of the new sub-task. Notice in this example I am setting the Parent field to the issue key for that issue.

Screenshot 2024-03-14 at 2.46.02 PM.png

Sohail Alam March 15, 2024

So, you are saying that we have to specify a parent in another project for these sub-tasks to get created?

 

Sohail Alam March 15, 2024

And when I click on Parent I only see these 2 options. @Trudy Claspill Untitled.png

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 15, 2024

When you create a sub-task it must have a parent issue.

When you clone a sub-task it must have a parent issue.

A sub-task's parent issue must exist in the same project as the sub-task itself.

So, if you want to clone a sub-task to make a new sub-task in a different project then you have to specify another non-sub-task issue in the target project as the parent for the newly created sub-task.

 

Besides selecting from the list of options for setting the Parent field you can also type in a value in the Parent field, like I showed in my example.

Sohail Alam March 15, 2024

Thank you for the information. Couple of questions on that:

I am not able to change the target project and on the parent field I have only Current issue and trigger issue optionUntitled.png

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 15, 2024

You need to directly type into the field the Issue Key for the issue that will be the parent of the new sub-task.

Screenshot 2024-03-15 at 11.58.48 AM.png

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Luka Hummel - codefortynine
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 19, 2024

Hi @Sohail Alam

if you want to convert the sub-task to a task while cloning you could try our app Deep Clone for Jira.

You can trigger Deep Clone with a Jira Automation and can select the target issue type when setting up the automation.

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