Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,368,135
Community Members
 
Community Events
168
Community Groups

Client users are unable to upload any files. Please see the attached screenshot of the error.

Upload files issue.png

2 answers

@Lingamgunta Sai Sri Nymisha welcome to Atlassian Community

Can you please eloborate your question, where exactly you are getting this error, is it for any particular file type and in which screen etc..

with Regards

Vikram P

@vikram The users are trying to attach a file to issues in the project, and then it shows like above..!! Attaching a screenshot of where the files are trying to be uploaded..

 

Screenshot (15).jpg

@Lingamgunta Sai Sri Nymisha 

Please check the file size, is the file size not exceeding the file size limit configured.

you can check file size limit from setting icon > system > Advanced --- Attachments.

attchment_issue.JPG

If that is not the case, please check if it is happening only for this file or other file types. 

check if other users are able to upload the same file or facing the same issue.

with Regards

Vikram P

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events