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Clarification for IP allowlisting

Namrata Pawar
Namrata Pawar Dec 28, 2020

In case the OrgAdmin, enables the IP allowlisting, and in future the IP address changes, will the Org Admin be still able to login and disable the IP allowlisting or add or modify the IP address?

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Daniel Ebers
Daniel Ebers Community Leader Dec 28, 2020

Hi Namrata,

I believe you are referring to that page, is this correct?
https://confluence.atlassian.com/cloud/ip-allowlisting-998658750.html

The page states:

When you set an allowlist for Jira Software Premium, it applies to customer and agent-facing portals for your Jira Service Management on the same site.

The Org Admin will be able to adjust the IP in case the IP changes from my point of view. Otherwise it would be just too easy to get logged out.

Could you please confirm it was what you were looking for?

Regards,
Daniel

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Namrata Pawar
Namrata Pawar Dec 28, 2020

Hi Daniel,

Yes thats exactly what i was checking for. So which means in case the need arises, atleast the Org admin, will be able to login and make the required changes to the IP.

Thanks for the quick reply.

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