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Changing Base URL

Hi all, my project manager just signed up and create a Jira Cloud project.  However his name appears on the project URL.


Check this support page -  .. I cannot seem to find the base server URL field.

Where and how can we change this URL?  Thanks

3 answers

1 accepted

2 votes
Answer accepted
Ganesh Babu Community Leader Jan 17, 2021

Hello @Raphael Su 

If you are looking at changing the site name of your instance. Here is the response:

Site names are chosen for an entire Atlassian Cloud site at the time you sign up for your first Atlassian Cloud product – for example, when you first sign up for Jira Software Cloud or Confluence Cloud. The format for the site name is, where example is a unique character string that you specify.

  1. Your unique character string must be at least three characters.
  2. It can only contain letters, numbers, and hyphens.
  3. Hyphens can't be the first or last character.
  4. The use of entirely custom URLs is not supported at this time, but you can vote for the related feature request: 

There is an issue for the same which is been raised and Atlassian Team is working on it -

If you want to change the URL, here is something you have to do, you'd have to do a cloud-to-cloud migration, see links below:

Hope this helps!

Thanks Ganesh!  

Ganesh Babu Community Leader Jan 17, 2021

Hope it helped and addressed your queries. Accept the answer if it was helpful

0 votes
Fadoua Community Leader Jan 17, 2021

@Raphael Su 

Is this what you are looking for?

Screen Shot 2021-01-18 at 12.16.56 AM.png


Thanks Fadoua, Not the Project URL.  The base URL where you use to get into the project.  


Screen Shot 2021-01-18 at 4.42.34 pm.png

Dirk Ronsmans Community Leader Jan 18, 2021

That documentation is for Server/DC and not for Cloud.

@Ganesh Babu  has you covered with his Cloud answer.

Like Fadoua likes this
0 votes

@Raphael Su Are you a cloud user or Server user?

Also can you send a screenshot of the URL after hiding any sensitive info?

Since my screenshot is not what you were referring to any additional info you can provide us will be very helpful.

I shared the link to the Atlassian Doc that describes what I mentioned yesterday and also based on the fact that you said it is Jira Cloud.



Fadoua Community Leader Jan 18, 2021

@Raphael Su  If you are a cloud user, Base URL can be changed by Atlassian Team only,

In this case it is not the project URL that you are trying to change it is the Jira URL.

You will need to raise a ticket with Atlassian by clicking here



Thanks @Fadoua it is Cloud.  I have raised a ticket to Atlassian.  Thanks all!  Appreciate the quick responses and support

Fadoua Community Leader Jan 18, 2021

You are very welcome @Raphael Su !

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