Change primary technical contact

[Peter Sørensen]

Hi 

Our primary contact left the company and did you specify his password. How can we replace him with a new contact. From your description I can read that only the primary contact can change our appoint another primary contact. 

I am Primary for billing but I dont think that applies to the technical contact. 

[Jack Brickey · Accepted solution]

See if this helps. I think the billing contact may be able to change technical contact but not sure. If you have issues contact Atlassian Support directly.

[Peter Sørensen]

Thanks Jack I will try that

[Janice Castro]

For those still struggling, I found a workaround.

If you are the Primary Billing Contact:

1. edit your company info to be the correct one
2. add yourself as a Technical Contact
3. make yourself the Primary Technical Contact
4. refresh the billing details to see if everything updated to your info
5. switch the Primary technical contact to the new email

[Sebastian Pechhold]

Hey:

use this: https://my.atlassian.com/products/index as Org admin

[Jeremy Brooks]

The link (hyperlink on "product") does not lead to a place where the Technical Contact address can be updated. As far as I know, the only way is to contact Atlassian Support.

[Laura Murtagh]

Also looking for the answer to this. I've not received a response from support.

[Jeremy Brooks]

A recent invoice* still shows a wrong billing address.
We have corrected our Technical contact billing addresses to the correct address already.
The correct address should be
584 Castro Street, 909
San Francisco, CA 94110

*AT-165661477

[Lior Barne_a]

this is amazing no response for something that is so basic in any platform i use

how to change billing infomation ????

[Niko Hummastenniemi]

I try to figure out the same. Still without luck.