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Change primary technical contact

Hi 

 

Our primary contact left the company and did you specify his password. How can we replace him with a new contact. From your description I can read that only the primary contact can change our appoint another primary contact. 

I am Primary for billing but I dont think that applies to the technical contact. 

4 answers

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Feb 26, 2019

See if this helps. I think the billing contact may be able to change technical contact but not sure. If you have issues contact Atlassian Support directly.

Thanks Jack I will try that

For those still struggling, I found a workaround.

If you are the Primary Billing Contact:

  1. edit your company info to be the correct one
  2. add yourself as a Technical Contact
  3. make yourself the Primary Technical Contact
  4. refresh the billing details to see if everything updated to your info
  5. switch the Primary technical contact to the new email

The link (hyperlink on "product") does not lead to a place where the Technical Contact address can be updated. As far as I know, the only way is to contact Atlassian Support.

Also looking for the answer to this. I've not received a response from support.

A recent invoice* still shows a wrong billing address.
We have corrected our Technical contact billing addresses to the correct address already.
The correct address should be
584 Castro Street, 909
San Francisco, CA 94110

*AT-165661477

this is amazing no response for something that is so basic in any platform i use

how to change billing infomation ????

Like Dawn Eickenhorst likes this

I try to figure out the same. Still without luck.

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