Capacity on Timeline does not match actual sprint data

[Jade Stephen]

Hi All,

On my plan I currently have the view settings grouping by team and showing capacity on the timeline. This allows the sprints to show up for each team on the timeline. The problem is that in some instances the capacity is showing a different number than the sprint in Jira.

Specifically I have a sprint that has 32 points in it. When I view the timeline the sprint indicator shows that they have 43 points. I have queried to make sure there are no additional hidden issues in jira. I can not find any reason for this discrepancy. 

Can anyone please explain?

[Bill Sheboy]

Hi @Jade Stephen 

Have you figured out this issue yet?  If not, I recommend submitting a ticket to support as you are site admin for a premium instance.  They will be able to look at your instance (if you allow it) to specifically see what you see.

https://support.atlassian.com/contact/#/

Best regards,

Bill

[Jade Stephen]

Thanks Bill, this was sent to support quite a while ago now.

[Bill Sheboy]

Thanks, Jade.  Once you learn the cause of the issue, would you please post back here what you learn from support?  That will help others in the community find solutions faster.

Thanks again!

__Bill