Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cant view reports by customers/accounts in Tempo

So we have a problem which is new (was ok sometime ago though) with reports in Tempo. When we try to make a report and filter by customer or accounts no data comes up. And it is weird as we have accounts set up and projects assigned to them. any ideas what could have happened?

1 answer

0 votes
Brant Schroeder Community Leader May 12, 2021

@egle_samuoliene 

Is the time that is being logged on issues associated with any of the accounts?  In order to be able to filter on this, there has to be data or nothing will come up when you search.  

hey @Brant Schroeder yes, projects are associated with accounts. Not all our project have specific issues, some only epics, but they are linked to the accounts. 

HI @egle_samuoliene ,

To connect a worklog to an Account, you can use
- the Account set on the issue the worklog is made on, using the Tempo Account Custom field or

- Account as work attribute. This allows users to select one of the Accounts that is linked to the project when they are logging work. 
Please take a look at https://tempo-io.atlassian.net/wiki/spaces/KB/pages/1085046794/Tempo+Accounts+-+how+to+connect+worklogs+to+an+Account for more information.

Best regards,
Susanne Götz
Tempo team 

Like Brant Schroeder likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

167 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you