Cannot use Rapid Board because of JS exception

[Marina Chernova]

I use JIRA 4.4.5 and GreenHopper 5.8.7. I just wanted to start using Rapid Bord. I was able to create a board, but when I clicked 'Use' I got the following error:

An exception occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

• Exception: Uncaught TypeError: Object [object Object] has no method 'dirtyFormWarning'
• Resource: http://www.rocketrack.com/s/en_UK-r7gjpk/665/12/1.0.28/_/download/batch/com.atlassian.jira.jira-quick-edit-plugin:quick-form/com.atlassian.jira.jira-quick-edit-plugin:quick-form.js</li<>>
• Line: 501

Environment

Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.60 Safari/537.1

I can see created boards, but can't use any of them. Any help would be appreciated!

[Marina Chernova · Accepted solution]

We have found a solution on our own. We had an incorrect system-webresources-plugin.xml with missing dirtyFormWarning.js resource. So we fixed it by adding the resource to the xml.

<resource type="download" name="dirtyFormWarning.js" location="/includes/jira/dialog/plugins/dirtyFormWarning.js">

<param name="source" value="webContextStatic"/>

</resource>

[Marina Chernova]

We have found a solution on our own. We had an incorrect system-webresources-plugin.xml with missing dirtyFormWarning.js resource. So we fixed it by adding the resource to the xml.

<resource type="download" name="dirtyFormWarning.js" location="/includes/jira/dialog/plugins/dirtyFormWarning.js">

<param name="source" value="webContextStatic"/>

</resource>

[sclowes]

Hi Marina,

This is often caused by buggy browser extensions. Please try disabling any browser extensions you might be using and see if that helps.

Thanks,
Shaun

[Marina Chernova]

Hi Shaun,

Thanks for the response. I understand what you mean. But it happens at each browser for every user in our company. I tried to open it in IE, which I didn't use at all and never set up any extensions and got the same error.

I think I better create a support request.

[Renjith Pillai]

Marina: GH has undergone lot of updates and Rapidboard has undergone lot of updates and corrections. Can you upgrade the GH to the latest version and check whether that helps? You can update it using Universal Plugin Manager

https://confluence.atlassian.com/display/JIRA/Managing+JIRA's+Plugins

[Marina Chernova]

Hi Renjith,

Thank you for the answer. But the GH 5.8.7 is the latest version which is compatible with JIRA 4.4.5. So in order to upgrade GH we first need to upgrade JIRA and that is not so easy. Is there any fix or workaround for version 5.8.7?

Thank you!

[Renjith Pillai]

Oh, didnt notice your JIRA version. Are there any indications in the jira logs which you can paste here?

Otherwise please raise a support requestion with Atlassian