Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Cannot update BigPicture (suggested manual plugin installation fails)


Hi there,

today I renewed our Atlassian licenses to update our addons. Unfortunately, after updating BigPicture with the Jira-Plugin-Manager the addon refused to work and told me I should uninstall the addon, install the version 8.1.12 manually and go on with the plugin manager updates from there.


However, I cannot manually install BigPicture because of an "unexpected error".

pluginManagerError.pngI found this in the ppm-errors.log

Caused by: Database upgrade is impossible because of the lack of upgrade tasks continuity. Current database version is: 106 but next Upgrade Task version is: Optional[TaskCoreUpgradeTaskV28@185@DML]

We are using Jira 8.13.11

Before those update attempts we were on BigPicture 8.0.18 (which is not available on the marketplace btw). The automatic update left us with BigPicture 8.4.7.
I tried to manually install BigPicture 8.1.12 (latest 8.1.X as suggested by the addon itself), 8.1.11 (suggested by the support articles), 8.1.0 (just a test), 8.0.19 (closest to our version).


How can I repair this? Thank you!

1 answer

1 accepted

1 vote
Answer accepted

I contacted the BigPicture support (SUPPORT-377079) and they could provide a workaround to install that intermediate addon version.

Instead of using those plugin management screens in jira, I could copy the addon jar directly to "/var/atlassian/application-data/jira/plugins/installed-plugins/" (you should (re)move any old BigPicture addon .jar file).

After the start of jira, BigPicture did a DB schema update, jira offered the update to version BigPicture 8.4.7, another DB schema update, and now we are happyly running the latest version :)

Hi @Henning Steinhorst

Thank you for sharing the information! I am glad to hear that problem was resolved!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,645 views 37 46
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you