Cannot release/remove some tickets from a JIRA Agile Kanban board

A handful of tickets refuse to leave my JIRA Agile Kanban board, even though I have used the Release button multiple times. Could you tell me what I am doing wrong? Other tickets disappear when I press the Release button but I have around 8 tickets that won't drop off the end. They get a new "Fix Version" every time I press the Release button, so they now have five or six fix versions, but whatever condition that makes them disappear from the board is not being met. Help is appreciated!

1 answer

1 accepted

5 votes
Andy Nguyen Atlassian Team Apr 14, 2014

Hi,

Among the five or six Fix Version/s that you mentioned, do you notice if any of them is still unreleased? Please take note that all Fix Version/s must be released for an issue to be cleared off a Kanban board, assuming that you haven't changed the board's default Work sub-filter.

Cheers.

Thank you! That was it. I didn't realise that was what made issues remain on the board. Awesome :)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

13,138 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you