Cannot release/remove some tickets from a JIRA Agile Kanban board

A handful of tickets refuse to leave my JIRA Agile Kanban board, even though I have used the Release button multiple times. Could you tell me what I am doing wrong? Other tickets disappear when I press the Release button but I have around 8 tickets that won't drop off the end. They get a new "Fix Version" every time I press the Release button, so they now have five or six fix versions, but whatever condition that makes them disappear from the board is not being met. Help is appreciated!

1 answer

1 accepted

4 votes
Andy Nguyen Atlassian Team Apr 14, 2014

Hi,

Among the five or six Fix Version/s that you mentioned, do you notice if any of them is still unreleased? Please take note that all Fix Version/s must be released for an issue to be cleared off a Kanban board, assuming that you haven't changed the board's default Work sub-filter.

Cheers.

Thank you! That was it. I didn't realise that was what made issues remain on the board. Awesome :)

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