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2 of mt team members cannot login in or reset passwor.

1. I sent invite

2. they accepted invite and signed up.

3. They tried logging in, an error pops up, incorrect login.

4. I check Jira admin and it still says they have not accepted the invitation yet.

5. I resend invitation.

6. thay sign up again, but Jira says user already exixst. use recovery link if you for got password.

7. Never receive recovery passwork.


I am stuck. I don't know how to add those users without deleting them. I have already assigned them tasks.


Thanks you for your answers.

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