Cannot link issues after upgrade to Jira 7.5.0 Edited

After upgrading to 7.5.0, when we try to link an issue, we get a spinning wheel.

We have re-indexed the server and run the integrity checks which are all ok but linking issues is stilll broken.

All the other options in the More menu work.

3 answers

0 vote

Hi Michael,

Can you let me know what error is occurring in your Jira logs when you try to link an issue? 

You can open your logs in a terminal and tail them, and then try to link an issue again, and you should see more details on what is going wrong.

Kind Regards,
Shannon

Thank you. I can't get an error to occur in the log when I try to link an issue.

I have seen another error that may, or may not be connected to this problem:


2017-09-28 11:34:53,028 hercules ERROR mdibble 693x38716x1 1h599bw 10.32.0.125 /plugins/servlet/troubleshooting/view/hercules/execute [c.atlassian.sisyphus.DefaultSisyphusPatternMatcher] Truncated 9 lines to 5000. Max length: 6899

Thank you

Michael

Hi Michael,

That one isn't related; Hercules is our service that reads errors and compares them to known errors in our documentation and can help you try to determine the issue you've run into. 

Another thing you can try is opening the Developer Tools in your browser and go to the Network tab. Then you can try to see what is occurring in your browser when you link the issue.

You don't happen to be using IIS, do you? If so, you may want to have a look at this answer on Community regarding maximum URL segment length that might cause a similar issue.

One more thing - does this occur in all projects or only specific ones? 

Kind Regards,
Shannon

Hi Shannon. Thank you. I have the following log which shows a script failed to load:

AJS's create element functionality has been deprecated since 5.9.0.
No alternative will be provided.
Use document.createElement() or jQuery.parseHTML(), or preferably use a templating library.  batch.js:235
Downloading resources:
js!/s/00871291df37b1a33bc9da66d0584cef-T/-hl9rji/75005/b6b48b2829824b869586ac216d119363/d737e9d3caf989a3698e9bfd51c741c3/_/download/contextbatch/js/jira.edit.issue,-_super,-jira.view.issue,-project.issue.navigator,-atl.general,-jira.general,-jira.rich.editor,-jira.project.sidebar,-com.atlassian.jira.plugins.jira-development-integration-plugin:devstatus-dialog-resources-ctx/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira.create.linked.issue=true&locale=en-GB&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&user-logged-in=true!order  batch.js:433
Downloading resources:
css!/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-hl9rji/75005/b6b48b2829824b869586ac216d119363/3bd2fa71f57b9565474718b3321b016b/_/download/contextbatch/css/com.atlassian.jira.jira-issue-link-web-plugin:init-issuelink-web,-_super/batch.css
css!/s/b31011aba628eea6c008a6aec090657b-CDN/-hl9rji/75005/b6b48b2829824b869586ac216d119363/91d71c290cf8d5fa3742ca060916cdd6/_/download/contextbatch/css/com.atlassian.jira.jira-issue-link-confluence-plugin:init-issuelink-confluence,com.atlassian.jira.jira-issue-link-remote-jira-plugin:init-issuelink-jira,-_super,-jira.view.issue,-com.atlassian.jira.plugins.jira-development-integration-plugin:devstatus-dialog-resources-ctx,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true&user-logged-in=true
js!/s/13a1dad93f065e6a766f311c7c2eb763-CDN/-hl9rji/75005/b6b48b2829824b869586ac216d119363/3bd2fa71f57b9565474718b3321b016b/_/download/contextbatch/js/com.atlassian.jira.jira-issue-link-web-plugin:init-issuelink-web,-_super/batch.js?locale=en-GB!order
js!/s/a083d2da4d09908c930057d6444b44b9-CDN/-hl9rji/75005/b6b48b2829824b869586ac216d119363/91d71c290cf8d5fa3742ca060916cdd6/_/download/contextbatch/js/com.atlassian.jira.jira-issue-link-confluence-plugin:init-issuelink-confluence,com.atlassian.jira.jira-issue-link-remote-jira-plugin:init-issuelink-jira,-_super,-jira.view.issue,-com.atlassian.jira.plugins.jira-development-integration-plugin:devstatus-dialog-resources-ctx,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-GB&richediton=true&user-logged-in=true!order  batch.js:433
GET
http://jira.XXXXX.com/s/b31011aba628eea6c008a6aec090657b-CDN/-hl9rji/75005/b6b48b2829824b869586ac216d119363/91d71c290cf8d5fa3742ca060916cdd6/_/download/contextbatch/css/com.atlassian.jira.jira-issue-link-confluence-plugin:init-issuelink-confluence,com.atlassian.jira.jira-issue-link-remote-jira-plugin:init-issuelink-jira,-_super,-jira.view.issue,-com.atlassian.jira.plugins.jira-development-integration-plugin:devstatus-dialog-resources-ctx,-project.issue.navigator/batch.css [HTTP/1.1 400 Bad Request 0ms]
GET
http://jira.XXXXX.com/s/a083d2da4d09908c930057d6444b44b9-CDN/-hl9rji/75005/b6b48b2829824b869586ac216d119363/91d71c290cf8d5fa3742ca060916cdd6/_/download/contextbatch/js/com.atlassian.jira.jira-issue-link-confluence-plugin:init-issuelink-confluence,com.atlassian.jira.jira-issue-link-remote-jira-plugin:init-issuelink-jira,-_super,-jira.view.issue,-com.atlassian.jira.plugins.jira-development-integration-plugin:devstatus-dialog-resources-ctx,-project.issue.navigator/batch.js [HTTP/1.1 400 Bad Request 0ms]
TypeError: Argument 1 of Node.appendChild does not implement interface Node.  batch.js:173:292
Loading failed for the <script> with source “http://jira.XXXXX.com/s/a083d2da4d09908c930057d6444b44b9-CDN/-hl9rji/75005/b6b48b2829824b869586ac216d119363/91d71c290cf8d5fa3742ca060916cdd6/_/download/contextbatch/js/com.atlassian.jira.jira-issue-link-confluence-plugin:init-issuelink-confluence,com.atlassian.jira.jira-issue-link-remote-jira-plugin:init-issuelink-jira,-_super,-jira.view.issue,-com.atlassian.jira.plugins.jira-development-integration-plugin:devstatus-dialog-resources-ctx,-project.issue.navigator/batch.js?jira.create.linked.issue=... FRY-263:1

Thank you, Michael!

You didn't confirm if you were using IIS earlier. The post I linked was also showing 400 Bad Request errors and was due to the limit of the URL segment in IIS.

Can you confirm?

Kind Regards,
Shannon

Hi Shannon

The link was very helpful. The problem was due to the UrlSegmentMaxLength on our server defaulting to its 260 character limit. I have now set this to 500 and issue links are now working and a lot of other problems with access have all disappeared now.

Thank you for your help to resolve this problem.

Michael

No worries, Glad I could help! :) 

Take care and Kind Regards,
Shannon

Hello, improving "UrlSegmentMaxLength" from default (260) to 500 helped me too.

Thank you very much!

 

Cheers

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