Cannot get Jira to load in browser

Dianna Newman July 1, 2017

Hi all,

I moved severs and installed Jira on my Linux sever. After having trouble uploading my mysql daabase, I realised I had installed an old discontinued version 6.4 after following an onlie guide so I erased all the root folders and installed the correct one.

 

During the instalation it accepted the default location but said I had to give a new port so I enter 8040 as it said 8080 was in use.

 

Everything installed as it should but I cannot access it via the browser. I have stopped jira, started jira and even rebooted the server.

 

Any ideas? There are no errors in the log file.

 

pluraweb.com:8040

78.129.228.199:8040

2 answers

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 1, 2017

It sounds like you may have still had the old one running in memory while installing the new one.

A reboot should have fixed that, but to find out why you can't access your new one, you'll need to debug it.  What does the log say it is doing when it starts up?  Errors in there?  Also, define "cannot access it" - blank screen?  Error message?  Just churns and eventually times out?

Dianna Newman July 1, 2017
The database collation could not be read. An unsupported collation could cause some functionality to not work
    ****************************************************************************************************
    
2017-07-01 21:48:20,562 JIRA-Bootstrap INFO      [c.a.j.appconsistency.db.CollationCheck] Exception when reading database collation
org.postgresql.util.PSQLException: Connection refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.
 at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:136)
 at org.postgresql.core.ConnectionFactory.openConnection(ConnectionFactory.java:64)
 at org.postgresql.jdbc2.AbstractJdbc2Connection.<init>(AbstractJdbc2Connection.java:123)
 at org.postgresql.jdbc3.AbstractJdbc3Connection.<init>(AbstractJdbc3Connection.java:28)
 at org.postgresql.jdbc3g.AbstractJdbc3gConnection.<init>(AbstractJdbc3gConnection.java:20)
 at org.postgresql.jdbc4.AbstractJdbc4Connection.<init>(AbstractJdbc4Connection.java:30)
 at org.postgresql.jdbc4.Jdbc4Connection.<init>(Jdbc4Connection.java:22)
 at org.postgresql.Driver.makeConnection(Driver.java:391)
 at org.postgresql.Driver.connect(Driver.java:265)
 at java.sql.DriverManager.getConnection(DriverManager.java:664)
 at java.sql.DriverManager.getConnection(DriverManager.java:247)
 at org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:87)
 at org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:164)
 at org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:136)
 at org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59)
 at com.atlassian.jira.ofbiz.DefaultOfBizConnectionFactory.getConnection(DefaultOfBizConnectionFactory.java:44)
 at com.atlassian.jira.appconsistency.db.CollationCheck.isOk(CollationCheck.java:55)
 at com.atlassian.jira.startup.JiraDatabaseConfigChecklist.doStartupChecks(JiraDatabaseConfigChecklist.java:68)
 at com.atlassian.jira.startup.JiraDatabaseConfigChecklist.startupOK(JiraDatabaseConfigChecklist.java:58)
 at com.atlassian.jira.startup.DatabaseChecklistLauncher.start(DatabaseChecklistLauncher.java:41)
 at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$1(DefaultJiraLauncher.java:133)
 at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298)
 at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseConfigured(DatabaseConfigurationManagerImpl.java:199)
 at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:132)
 at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:103)
 at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
 at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:101)
 at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:115)
 at java.lang.Thread.run(Thread.java:745)
Caused by: java.net.ConnectException: Connection refused
 at java.net.PlainSocketImpl.socketConnect(Native Method)
 at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
 at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
 at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
 at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
 at java.net.Socket.connect(Socket.java:538)
 at java.net.Socket.<init>(Socket.java:434)
 at java.net.Socket.<init>(Socket.java:211)
 at org.postgresql.core.PGStream.<init>(PGStream.java:60)
 at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:74)
 ... 28 more
2017-07-01 21:48:20,566 JIRA-Bootstrap WARN      [o.a.commons.dbcp2.BasicDataSource] Failed to complete JMX registration
javax.management.InstanceAlreadyExistsException: com.atlassian.jira:name=BasicDataSource
 at com.sun.jmx.mbeanserver.Repository.addMBean(Repository.java:437)
 at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerWithRepository(DefaultMBeanServerInterceptor.java:1898)
 at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerDynamicMBean(DefaultMBeanServerInterceptor.java:966)
 at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerObject(DefaultMBeanServerInterceptor.java:900)
 at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.registerMBean(DefaultMBeanServerInterceptor.java:324)
 at com.sun.jmx.mbeanserver.JmxMBeanServer.registerMBean(JmxMBeanServer.java:522)
 at org.apache.commons.dbcp2.BasicDataSource.jmxRegister(BasicDataSource.java:2346)
 at org.apache.commons.dbcp2.BasicDataSource.createDataSource(BasicDataSource.java:2029)
 at org.apache.commons.dbcp2.BasicDataSource.setLogWriter(BasicDataSource.java:1625)
 at org.ofbiz.core.entity.transaction.DBCPConnectionFactory.getConnection(DBCPConnectionFactory.java:103)
 at org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:69)
 at org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:164)
 at org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:136)
 at org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59)
 at com.atlassian.jira.ofbiz.DefaultOfBizConnectionFactory.getConnection(DefaultOfBizConnectionFactory.java:44)
 at com.atlassian.jira.upgrade.util.UpgradeUtils.tableExists(UpgradeUtils.java:90)
 at com.atlassian.jira.appconsistency.db.MinimumUpgradableVersionCheck.databaseSetup(MinimumUpgradableVersionCheck.java:47)
 at com.atlassian.jira.appconsistency.db.MinimumUpgradableVersionCheck.isOk(MinimumUpgradableVersionCheck.java:31)
 at com.atlassian.jira.startup.JiraDatabaseConfigChecklist.doStartupChecks(JiraDatabaseConfigChecklist.java:68)
 at com.atlassian.jira.startup.JiraDatabaseConfigChecklist.startupOK(JiraDatabaseConfigChecklist.java:58)
 at com.atlassian.jira.startup.DatabaseChecklistLauncher.start(DatabaseChecklistLauncher.java:41)
 at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$1(DefaultJiraLauncher.java:133)
 at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298)
 at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseConfigured(DatabaseConfigurationManagerImpl.java:199)
 at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:132)
 at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:103)
 at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
 at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:101)
 at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:115)
 at java.lang.Thread.run(Thread.java:745)
2017-07-01 21:48:20,577 JIRA-Bootstrap ERROR      [NoModule] Error getting datasource via DBCP: JdbcDatasourceInfo{uri='jdbc:postgresql://78.129.228.199:5432/pluraweb_jira', driverClassName='org.postgresql.Driver', username='pluraweb_jiraset', password='********', isolationLevel='null', connectionProperties=null, connectionPoolInfo=ConnectionPoolInfo{maxSize=20, minSize=20, initialSize=null, maxIdle=20, maxWait=30000, sleepTime=300000, lifeTime=600000, deadLockMaxWait=600000, deadLockRetryWait=10000, validationQuery='select version();', minEvictableTimeMillis=60000, timeBetweenEvictionRunsMillis=300000, poolPreparedStatements=null, testOnBorrow=false, testOnReturn=null, testWhileIdle=true, maxOpenPreparedStatements=null, numTestsPerEvictionRun=null, removeAbandonedOnBorrow=true, removeAbandonedOnMaintanance=null, removeAbandonedTimeout=300, validationQueryTimeout=null, defaultCatalog=null}}
java.sql.SQLException: Cannot create PoolableConnectionFactory (Connection refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.)
 at org.apache.commons.dbcp2.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:2291)
 at org.apache.commons.dbcp2.BasicDataSource.createDataSource(BasicDataSource.java:2038)
 at org.apache.commons.dbcp2.BasicDataSource.setLogWriter(BasicDataSource.java:1625)
 at org.ofbiz.core.entity.transaction.DBCPConnectionFactory.getConnection(DBCPConnectionFactory.java:103)
 at org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:69)
 at org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:164)
 at org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:136)
 at org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59)
 at com.atlassian.jira.ofbiz.DefaultOfBizConnectionFactory.getConnection(DefaultOfBizConnectionFactory.java:44)
 at com.atlassian.jira.upgrade.util.UpgradeUtils.tableExists(UpgradeUtils.java:90)
 at com.atlassian.jira.appconsistency.db.MinimumUpgradableVersionCheck.databaseSetup(MinimumUpgradableVersionCheck.java:47)
 at com.atlassian.jira.appconsistency.db.MinimumUpgradableVersionCheck.isOk(MinimumUpgradableVersionCheck.java:31)
 at com.atlassian.jira.startup.JiraDatabaseConfigChecklist.doStartupChecks(JiraDatabaseConfigChecklist.java:68)
 at com.atlassian.jira.startup.JiraDatabaseConfigChecklist.startupOK(JiraDatabaseConfigChecklist.java:58)
 at com.atlassian.jira.startup.DatabaseChecklistLauncher.start(DatabaseChecklistLauncher.java:41)
 at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$1(DefaultJiraLauncher.java:133)
 at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298)
 at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseConfigured(DatabaseConfigurationManagerImpl.java:199)
 at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:132)
 at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:103)
 at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
 at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:101)
 at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:115)
 at java.lang.Thread.run(Thread.java:745)
Caused by: org.postgresql.util.PSQLException: Connection refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.
 at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:136)
 at org.postgresql.core.ConnectionFactory.openConnection(ConnectionFactory.java:64)
 at org.postgresql.jdbc2.AbstractJdbc2Connection.<init>(AbstractJdbc2Connection.java:123)
 at org.postgresql.jdbc3.AbstractJdbc3Connection.<init>(AbstractJdbc3Connection.java:28)
 at org.postgresql.jdbc3g.AbstractJdbc3gConnection.<init>(AbstractJdbc3gConnection.java:20)
 at org.postgresql.jdbc4.Jdbc4Connection.<init>(Jdbc4Connection.java:22)
 at org.postgresql.Driver.makeConnection(Driver.java:391)
 at org.postgresql.Driver.connect(Driver.java:265)
 at org.apache.commons.dbcp2.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:39)
 at org.apache.commons.dbcp2.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:256)
 at org.apache.commons.dbcp2.BasicDataSource.validateConnectionFactory(BasicDataSource.java:2301)
 at org.apache.commons.dbcp2.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:2287)
 ... 23 more
Caused by: java.net.ConnectException: Connection refused
 at java.net.PlainSocketImpl.socketConnect(Native Method)
 at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
 at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
 at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
 at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
 at java.net.Socket.connect(Socket.java:538)
 at java.net.Socket.<init>(Socket.java:434)
 at java.net.Socket.<init>(Socket.java:211)
 at org.postgresql.core.PGStream.<init>(PGStream.java:60)
 at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:74)
 ... 35 more
2017-07-01 21:48:20,579 JIRA-Bootstrap ERROR      [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.
com.atlassian.jira.exception.DataAccessException: org.postgresql.util.PSQLException: Connection refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.
 at com.atlassian.jira.upgrade.util.UpgradeUtils.tableExists(UpgradeUtils.java:112)
 at com.atlassian.jira.appconsistency.db.MinimumUpgradableVersionCheck.databaseSetup(MinimumUpgradableVersionCheck.java:47)
 at com.atlassian.jira.appconsistency.db.MinimumUpgradableVersionCheck.isOk(MinimumUpgradableVersionCheck.java:31)
 at com.atlassian.jira.startup.JiraDatabaseConfigChecklist.doStartupChecks(JiraDatabaseConfigChecklist.java:68)
 at com.atlassian.jira.startup.JiraDatabaseConfigChecklist.startupOK(JiraDatabaseConfigChecklist.java:58)
 at com.atlassian.jira.startup.DatabaseChecklistLauncher.start(DatabaseChecklistLauncher.java:41)
 at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$1(DefaultJiraLauncher.java:133)
 at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298)
 at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseConfigured(DatabaseConfigurationManagerImpl.java:199)
 at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:132)
 at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:103)
 at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
 at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:101)
 at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:115)
 at java.lang.Thread.run(Thread.java:745)
Caused by: org.postgresql.util.PSQLException: Connection refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.
 at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:136)
 at org.postgresql.core.ConnectionFactory.openConnection(ConnectionFactory.java:64)
 at org.postgresql.jdbc2.AbstractJdbc2Connection.<init>(AbstractJdbc2Connection.java:123)
 at org.postgresql.jdbc3.AbstractJdbc3Connection.<init>(AbstractJdbc3Connection.java:28)
 at org.postgresql.jdbc3g.AbstractJdbc3gConnection.<init>(AbstractJdbc3gConnection.java:20)
 at org.postgresql.jdbc4.Jdbc4Connection.<init>(Jdbc4Connection.java:22)
 at org.postgresql.Driver.makeConnection(Driver.java:391)
 at org.postgresql.Driver.connect(Driver.java:265)
 at java.sql.DriverManager.getConnection(DriverManager.java:664)
 at java.sql.DriverManager.getConnection(DriverManager.java:247)
 at org.ofbiz.core.entity.ConnectionFactory.tryGenericConnectionSources(ConnectionFactory.java:87)
 at org.ofbiz.core.entity.transaction.JNDIFactory.getConnection(JNDIFactory.java:164)
 at org.ofbiz.core.entity.TransactionFactory.getConnection(TransactionFactory.java:136)
 at org.ofbiz.core.entity.ConnectionFactory.getConnection(ConnectionFactory.java:59)
 at com.atlassian.jira.ofbiz.DefaultOfBizConnectionFactory.getConnection(DefaultOfBizConnectionFactory.java:44)
 at com.atlassian.jira.upgrade.util.UpgradeUtils.tableExists(UpgradeUtils.java:90)
 ... 14 more
Caused by: java.net.ConnectException: Connection refused
 at java.net.PlainSocketImpl.socketConnect(Native Method)
 at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
 at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
 at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
 at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
 at java.net.Socket.connect(Socket.java:538)
 at java.net.Socket.<init>(Socket.java:434)
 at java.net.Socket.<init>(Socket.java:211)
 at org.postgresql.core.PGStream.<init>(PGStream.java:60)
 at org.postgresql.core.v3.ConnectionFactoryImpl.openConnectionImpl(ConnectionFactoryImpl.java:74)
 ... 30 more
2017-07-01 21:48:20,646 JIRA-Bootstrap INFO      [c.a.jira.startup.LauncherContextListener] Memory Usage:
    ---------------------------------------------------------------------------------
      Heap memory     :  Used:  126 MiB.  Committed:  466 MiB.  Max:  737 MiB
      Non-heap memory :  Used:   37 MiB.  Committed:   38 MiB.  Max: 1264 MiB
    ---------------------------------------------------------------------------------
      TOTAL           :  Used:  162 MiB.  Committed:  504 MiB.  Max: 2001 MiB
    ---------------------------------------------------------------------------------
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 1, 2017

Your database is not letting JIRA in to use it.  You need to give it the right credentials and database settings.

Dianna Newman July 1, 2017

Is my dbconfig.xml correct? I had to manually create it. 

Datebase name is pluraweb_jira and the user account is pluraweb_jiraset.

<?xml version="1.0" encoding="UTF-8"?>

<jira-database-config>
  <name>defaultDS</name>
  <delegator-name>default</delegator-name>
  <database-type>postgres72</database-type>
  <schema-name>public</schema-name>
  <jdbc-datasource>
    <url>jdbc:postgresql://78.129.228.199:5432/pluraweb_jira</url>
    <driver-class>org.postgresql.Driver</driver-class>
    <username>pluraweb_jiraset</username>
    <password>private</password>
    <pool-min-size>20</pool-min-size>
    <pool-max-size>20</pool-max-size>
    <pool-max-wait>30000</pool-max-wait>
    <pool-max-idle>20</pool-max-idle>
    <pool-remove-abandoned>true</pool-remove-abandoned>
    <pool-remove-abandoned-timeout>300</pool-remove-abandoned-timeout>
 
    <validation-query>select version();</validation-query>
    <min-evictable-idle-time-millis>60000</min-evictable-idle-time-millis>
    <time-between-eviction-runs-millis>300000</time-between-eviction-runs-millis>
  
    <pool-test-on-borrow>false</pool-test-on-borrow>
 <pool-test-while-idle>true</pool-test-while-idle>

  </jdbc-datasource>
</jira-database-config>

 

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 1, 2017

Looks ok structurally, but the fact you said you had to create it implies a broken installation. 

Even if the install is ok, you still have the problem that the database is not set up to listen to your JIRA server given those connection details.

Dianna Newman July 1, 2017

What should I do? I am gussing I need to try a fresh instalation. Which folders are affected by Jira? I could rename them and try again.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 1, 2017

It can be an easier option to try a clean install.

Renaming the installation and data directories is the best way to do that.  Stop the current installation and then

  • Rename your jira-home directory
  • Rename your jira-data directory
  • In most cases, /etc/init.d will contain a jira start/stop script.  Rename that too.

That should leave you with a clean, JIRA-free system, with backups.

Dianna Newman July 1, 2017

I have made progress, after the new instalation I can see it in my browser but when I test the connection to the database I get an error. Here is my log

JIRA pre-database startup checks completed successfully.
2017-07-02 01:09:42,255 JIRA-Bootstrap INFO      [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Database Checklist Launcher on post-database-configured-but-pre-database-activated queue
2017-07-02 01:09:42,261 JIRA-Bootstrap INFO      [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Post database-configuration launchers on post-database-activated queue
2017-07-02 01:09:42,268 JIRA-Bootstrap INFO      [c.a.jira.startup.LauncherContextListener] Memory Usage:
    ---------------------------------------------------------------------------------
      Heap memory     :  Used:  124 MiB.  Committed:  500 MiB.  Max:  734 MiB
      Non-heap memory :  Used:   65 MiB.  Committed:   67 MiB.  Max: 1264 MiB
    ---------------------------------------------------------------------------------
      TOTAL           :  Used:  189 MiB.  Committed:  567 MiB.  Max: 1998 MiB
    ---------------------------------------------------------------------------------

2017-07-02 01:12:07,846 http-nio-8080-exec-2 ERROR anonymous 72x7x1 1eth2mu 98.24.51.78 /secure/SetupDatabase!connectionCheck.jspa [c.a.config.bootstrap.DefaultAtlassianBootstrapManager] Could not successfully test your database: 
java.sql.SQLNonTransientConnectionException: Cannot load connection class because of underlying exception: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:526)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:513)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:505)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:479)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:489)
 at com.mysql.cj.jdbc.exceptions.SQLExceptionsMapping.translateException(SQLExceptionsMapping.java:72)
 at com.mysql.cj.jdbc.exceptions.SQLExceptionsMapping.translateException(SQLExceptionsMapping.java:124)
 at com.mysql.cj.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:224)
 at java.sql.DriverManager.getConnection(DriverManager.java:664)
 at java.sql.DriverManager.getConnection(DriverManager.java:247)
 at com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.getTestDatabaseConnection(DefaultAtlassianBootstrapManager.java:347)
 at com.atlassian.jira.config.database.JdbcDatasource.getConnection(JdbcDatasource.java:211)
 at com.atlassian.jira.config.database.DatabaseConfig.testConnection(DatabaseConfig.java:87)
 at com.atlassian.jira.web.action.setup.SetupDatabase.testConnection(SetupDatabase.java:225)
 at com.atlassian.jira.web.action.setup.SetupDatabase.doValidation(SetupDatabase.java:189)
 at com.atlassian.jira.web.action.setup.SetupDatabase.doConnectionCheck(SetupDatabase.java:121)
 ... 3 filtered
 at java.lang.reflect.Method.invoke(Method.java:498)
 at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
 at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
 ... 2 filtered
 at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
 ... 7 filtered
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
 ... 48 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
 ... 73 filtered
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Thread.java:745)
Caused by: com.mysql.cj.core.exceptions.UnableToConnectException: Cannot load connection class because of underlying exception: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
 at com.mysql.cj.core.exceptions.ExceptionFactory.createException(ExceptionFactory.java:54)
 ... 152 more
Caused by: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
 at com.mysql.cj.core.exceptions.ExceptionFactory.createException(ExceptionFactory.java:54)
 at com.mysql.cj.core.conf.url.ConnectionUrlParser.parseQuerySection(ConnectionUrlParser.java:491)
 at com.mysql.cj.core.conf.url.ConnectionUrlParser.getProperties(ConnectionUrlParser.java:616)
 at com.mysql.cj.core.conf.url.ConnectionUrl.collectProperties(ConnectionUrl.java:307)
 at com.mysql.cj.core.conf.url.ConnectionUrl.<init>(ConnectionUrl.java:292)
 at com.mysql.cj.core.conf.url.SingleConnectionUrl.<init>(SingleConnectionUrl.java:38)
 at com.mysql.cj.core.conf.url.ConnectionUrl.getConnectionUrlInstance(ConnectionUrl.java:202)
 at com.mysql.cj.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:194)
 ... 151 more
2017-07-02 01:13:53,588 http-nio-8080-exec-1 ERROR anonymous 73x8x1 1eth2mu 98.24.51.78 /secure/SetupDatabase!connectionCheck.jspa [c.a.config.bootstrap.DefaultAtlassianBootstrapManager] Could not successfully test your database: 
java.sql.SQLNonTransientConnectionException: Cannot load connection class because of underlying exception: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:526)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:513)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:505)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:479)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:489)
 at com.mysql.cj.jdbc.exceptions.SQLExceptionsMapping.translateException(SQLExceptionsMapping.java:72)
 at com.mysql.cj.jdbc.exceptions.SQLExceptionsMapping.translateException(SQLExceptionsMapping.java:124)
 at com.mysql.cj.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:224)
 at java.sql.DriverManager.getConnection(DriverManager.java:664)
 at java.sql.DriverManager.getConnection(DriverManager.java:247)
 at com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.getTestDatabaseConnection(DefaultAtlassianBootstrapManager.java:347)
 at com.atlassian.jira.config.database.JdbcDatasource.getConnection(JdbcDatasource.java:211)
 at com.atlassian.jira.config.database.DatabaseConfig.testConnection(DatabaseConfig.java:87)
 at com.atlassian.jira.web.action.setup.SetupDatabase.testConnection(SetupDatabase.java:225)
 at com.atlassian.jira.web.action.setup.SetupDatabase.doValidation(SetupDatabase.java:189)
 at com.atlassian.jira.web.action.setup.SetupDatabase.doConnectionCheck(SetupDatabase.java:121)
 ... 3 filtered
 at java.lang.reflect.Method.invoke(Method.java:498)
 at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
 at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
 ... 2 filtered
 at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
 ... 7 filtered
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
 ... 48 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
 ... 73 filtered
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Thread.java:745)
Caused by: com.mysql.cj.core.exceptions.UnableToConnectException: Cannot load connection class because of underlying exception: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
 at com.mysql.cj.core.exceptions.ExceptionFactory.createException(ExceptionFactory.java:54)
 ... 152 more
Caused by: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
 at com.mysql.cj.core.exceptions.ExceptionFactory.createException(ExceptionFactory.java:54)
 at com.mysql.cj.core.conf.url.ConnectionUrlParser.parseQuerySection(ConnectionUrlParser.java:491)
 at com.mysql.cj.core.conf.url.ConnectionUrlParser.getProperties(ConnectionUrlParser.java:616)
 at com.mysql.cj.core.conf.url.ConnectionUrl.collectProperties(ConnectionUrl.java:307)
 at com.mysql.cj.core.conf.url.ConnectionUrl.<init>(ConnectionUrl.java:292)
 at com.mysql.cj.core.conf.url.SingleConnectionUrl.<init>(SingleConnectionUrl.java:38)
 at com.mysql.cj.core.conf.url.ConnectionUrl.getConnectionUrlInstance(ConnectionUrl.java:202)
 at com.mysql.cj.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:194)
 ... 151 more
2017-07-02 01:14:37,678 http-nio-8080-exec-8 ERROR anonymous 74x12x1 1eth2mu 98.24.51.78 /secure/SetupDatabase!connectionCheck.jspa [c.a.config.bootstrap.DefaultAtlassianBootstrapManager] Could not successfully test your database: 
java.sql.SQLNonTransientConnectionException: Cannot load connection class because of underlying exception: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:526)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:513)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:505)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:479)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:489)
 at com.mysql.cj.jdbc.exceptions.SQLExceptionsMapping.translateException(SQLExceptionsMapping.java:72)
 at com.mysql.cj.jdbc.exceptions.SQLExceptionsMapping.translateException(SQLExceptionsMapping.java:124)
 at com.mysql.cj.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:224)
 at java.sql.DriverManager.getConnection(DriverManager.java:664)
 at java.sql.DriverManager.getConnection(DriverManager.java:247)
 at com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.getTestDatabaseConnection(DefaultAtlassianBootstrapManager.java:347)
 at com.atlassian.jira.config.database.JdbcDatasource.getConnection(JdbcDatasource.java:211)
 at com.atlassian.jira.config.database.DatabaseConfig.testConnection(DatabaseConfig.java:87)
 at com.atlassian.jira.web.action.setup.SetupDatabase.testConnection(SetupDatabase.java:225)
 at com.atlassian.jira.web.action.setup.SetupDatabase.doValidation(SetupDatabase.java:189)
 at com.atlassian.jira.web.action.setup.SetupDatabase.doConnectionCheck(SetupDatabase.java:121)
 ... 3 filtered
 at java.lang.reflect.Method.invoke(Method.java:498)
 at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
 at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
 ... 2 filtered
 at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
 ... 7 filtered
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
 ... 48 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
 ... 73 filtered
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Thread.java:745)
Caused by: com.mysql.cj.core.exceptions.UnableToConnectException: Cannot load connection class because of underlying exception: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
 at com.mysql.cj.core.exceptions.ExceptionFactory.createException(ExceptionFactory.java:54)
 ... 152 more
Caused by: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
 at com.mysql.cj.core.exceptions.ExceptionFactory.createException(ExceptionFactory.java:54)
 at com.mysql.cj.core.conf.url.ConnectionUrlParser.parseQuerySection(ConnectionUrlParser.java:491)
 at com.mysql.cj.core.conf.url.ConnectionUrlParser.getProperties(ConnectionUrlParser.java:616)
 at com.mysql.cj.core.conf.url.ConnectionUrl.collectProperties(ConnectionUrl.java:307)
 at com.mysql.cj.core.conf.url.ConnectionUrl.<init>(ConnectionUrl.java:292)
 at com.mysql.cj.core.conf.url.SingleConnectionUrl.<init>(SingleConnectionUrl.java:38)
 at com.mysql.cj.core.conf.url.ConnectionUrl.getConnectionUrlInstance(ConnectionUrl.java:202)
 at com.mysql.cj.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:194)
 ... 151 more
2017-07-02 01:17:05,174 http-nio-8080-exec-22 ERROR anonymous 77x40x1 1fhpluh 98.24.51.78 /secure/SetupDatabase!connectionCheck.jspa [c.a.config.bootstrap.DefaultAtlassianBootstrapManager] Could not successfully test your database: 
java.sql.SQLNonTransientConnectionException: Cannot load connection class because of underlying exception: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:526)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:513)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:505)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:479)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:489)
 at com.mysql.cj.jdbc.exceptions.SQLExceptionsMapping.translateException(SQLExceptionsMapping.java:72)
 at com.mysql.cj.jdbc.exceptions.SQLExceptionsMapping.translateException(SQLExceptionsMapping.java:124)
 at com.mysql.cj.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:224)
 at java.sql.DriverManager.getConnection(DriverManager.java:664)
 at java.sql.DriverManager.getConnection(DriverManager.java:247)
 at com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.getTestDatabaseConnection(DefaultAtlassianBootstrapManager.java:347)
 at com.atlassian.jira.config.database.JdbcDatasource.getConnection(JdbcDatasource.java:211)
 at com.atlassian.jira.config.database.DatabaseConfig.testConnection(DatabaseConfig.java:87)
 at com.atlassian.jira.web.action.setup.SetupDatabase.testConnection(SetupDatabase.java:225)
 at com.atlassian.jira.web.action.setup.SetupDatabase.doValidation(SetupDatabase.java:189)
 at com.atlassian.jira.web.action.setup.SetupDatabase.doConnectionCheck(SetupDatabase.java:121)
 ... 3 filtered
 at java.lang.reflect.Method.invoke(Method.java:498)
 at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
 at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
 ... 2 filtered
 at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
 ... 7 filtered
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
 ... 48 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
 ... 73 filtered
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Thread.java:745)
Caused by: com.mysql.cj.core.exceptions.UnableToConnectException: Cannot load connection class because of underlying exception: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
 at com.mysql.cj.core.exceptions.ExceptionFactory.createException(ExceptionFactory.java:54)
 ... 152 more
Caused by: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
 at com.mysql.cj.core.exceptions.ExceptionFactory.createException(ExceptionFactory.java:54)
 at com.mysql.cj.core.conf.url.ConnectionUrlParser.parseQuerySection(ConnectionUrlParser.java:491)
 at com.mysql.cj.core.conf.url.ConnectionUrlParser.getProperties(ConnectionUrlParser.java:616)
 at com.mysql.cj.core.conf.url.ConnectionUrl.collectProperties(ConnectionUrl.java:307)
 at com.mysql.cj.core.conf.url.ConnectionUrl.<init>(ConnectionUrl.java:292)
 at com.mysql.cj.core.conf.url.SingleConnectionUrl.<init>(SingleConnectionUrl.java:38)
 at com.mysql.cj.core.conf.url.ConnectionUrl.getConnectionUrlInstance(ConnectionUrl.java:202)
 at com.mysql.cj.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:194)
 ... 151 more
Dianna Newman July 1, 2017

I see it in the browser now but I am getting 

Error connecting to database

Cannot load connection class because of underlying exception: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB"

when connecting to the database

 ---------------------------------------------------------------------------------
      Heap memory     :  Used:  125 MiB.  Committed:  491 MiB.  Max:  734 MiB
      Non-heap memory :  Used:   65 MiB.  Committed:   67 MiB.  Max: 1264 MiB
    ---------------------------------------------------------------------------------
      TOTAL           :  Used:  190 MiB.  Committed:  558 MiB.  Max: 1998 MiB
    ---------------------------------------------------------------------------------
2017-07-02 01:37:16,262 http-nio-8080-exec-17 ERROR anonymous 97x22x1 1y1dl5o 98.24.51.78 /secure/SetupDatabase!connectionCheck.jspa [c.a.config.bootstrap.DefaultAtlassianBootstrapManager] Could not successfully test your database: 
java.sql.SQLNonTransientConnectionException: Cannot load connection class because of underlying exception: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:526)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:513)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:505)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:479)
 at com.mysql.cj.jdbc.exceptions.SQLError.createSQLException(SQLError.java:489)
 at com.mysql.cj.jdbc.exceptions.SQLExceptionsMapping.translateException(SQLExceptionsMapping.java:72)
 at com.mysql.cj.jdbc.exceptions.SQLExceptionsMapping.translateException(SQLExceptionsMapping.java:124)
 at com.mysql.cj.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:224)
 at java.sql.DriverManager.getConnection(DriverManager.java:664)
 at java.sql.DriverManager.getConnection(DriverManager.java:247)
 at com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.getTestDatabaseConnection(DefaultAtlassianBootstrapManager.java:347)
 at com.atlassian.jira.config.database.JdbcDatasource.getConnection(JdbcDatasource.java:211)
 at com.atlassian.jira.config.database.DatabaseConfig.testConnection(DatabaseConfig.java:87)
 at com.atlassian.jira.web.action.setup.SetupDatabase.testConnection(SetupDatabase.java:225)
 at com.atlassian.jira.web.action.setup.SetupDatabase.doValidation(SetupDatabase.java:189)
 at com.atlassian.jira.web.action.setup.SetupDatabase.doConnectionCheck(SetupDatabase.java:121)
 ... 3 filtered
 at java.lang.reflect.Method.invoke(Method.java:498)
 at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
 at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
 ... 2 filtered
 at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
 ... 7 filtered
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
 ... 48 filtered
 at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
 ... 73 filtered
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Thread.java:745)
Caused by: com.mysql.cj.core.exceptions.UnableToConnectException: Cannot load connection class because of underlying exception: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
 at com.mysql.cj.core.exceptions.ExceptionFactory.createException(ExceptionFactory.java:54)
 ... 152 more
Caused by: com.mysql.cj.core.exceptions.WrongArgumentException: Malformed database URL, failed to parse the connection string near '=InnoDB'.
 at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
 at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
 at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
 at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
 at com.mysql.cj.core.exceptions.ExceptionFactory.createException(ExceptionFactory.java:54)
 at com.mysql.cj.core.conf.url.ConnectionUrlParser.parseQuerySection(ConnectionUrlParser.java:491)
 at com.mysql.cj.core.conf.url.ConnectionUrlParser.getProperties(ConnectionUrlParser.java:616)
 at com.mysql.cj.core.conf.url.ConnectionUrl.collectProperties(ConnectionUrl.java:307)
 at com.mysql.cj.core.conf.url.ConnectionUrl.<init>(ConnectionUrl.java:292)
 at com.mysql.cj.core.conf.url.SingleConnectionUrl.<init>(SingleConnectionUrl.java:38)
 at com.mysql.cj.core.conf.url.ConnectionUrl.getConnectionUrlInstance(ConnectionUrl.java:202)
 at com.mysql.cj.jdbc.NonRegisteringDriver.connect(NonRegisteringDriver.java:194)
 ... 151 more
Dianna Newman July 1, 2017

I am having the worst luck. I was able to see the jira set up in my browser then I was getting more errors so I tried to run in as a trial and now I can't do anything. I tried to post the log but it said spam and my post disapeared. 

http://pluraweb.com:8080/JiraLockedError

Dianna Newman July 1, 2017

Solved. Please close.

0 votes
anshu02
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February 19, 2019

Hi @Dianna Newman 

 

I am also stuck in same scenario, our confluence server is down and i cant see anything wrong in logs, but application is unable to access through browser. 

 

Can you help me in solving this ?

Nic Brough -Adaptavist-
Community Leader
Community Leader
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February 19, 2019

The first problem was that Confluence was already running when the start and install was started a second time.  On the new install after the first Confluence had been shut down properly, it looks like the wrong database url was given, and once corrected, it all worked

Like anshu02 likes this

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