Cannot connect to MSSQL database after deleting ldf file

Patrizia Hammann January 4, 2021

Hello,

we have the problem that we deleted the MSSQL ldf-files of Jira. We were able to create new ldf-files but Jira cannot still not connect to the database (error message in the screenshot)

jira_error.png

I already checked the dbconfig.xml and there are still the right settings. I am also able to login to the database directly with the user and our firewall has also rules to allow the ports for the connection.

In the atlassian-log file i get the same error as in the Web UI

jira_error_log.png

What setting am I missing? I don't get why I get this error.

 

 

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 4, 2021

This error really is what it says it is - Jira is unable to connect to your database with the credentials you have given it.

Can you log into the database directly *from the Jira server*?  Or are you checking that with a different machine?

Patrizia Hammann January 4, 2021

I checked in on another machine but i fixed it by now. I restarted the server several times but it did not work. But I just had to restart the services on the server and then it worked.

Suggest an answer

Log in or Sign up to answer