Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot close sprint due to open sub-tasks when all sub-tasks and parent story are closed

All stories and related sub-tasks are listed as closed.  getting message that 


"Sprint cannot be completed as there are incomplete sub-tasks on the following issues"


How do I resolve this?

3 answers

2 accepted

0 votes
Answer accepted

Thanks for this answer.  The problem was caused by closing the Kanban boards related to the sprint when the sprint was started.  I restored the Kanban boards and all worked well.

This is a new engagement with new Jira users and many unnecessary Kanban boards were created initially.  Decision was made to reduce the number of Kanban boards to one from seven or eight per project.  The board used to groom the active sprint stories was deleted which resulted in inability to close the sprint even though all the stories and related sub-tasks were placed into Done status.  Presenting message indicating that sprint cannot be closed because of incomplete sub-tasks when all sub-tasks are designated with a status of Done is very confusing.  


Thanks again for your response...

0 votes
Answer accepted

Does a search for "sprint = <name of sprint>" return what you expect?  And if you look at each one that is closed, do they have any non-closed sub-tasks?  (This can be a slog to work out, I'm afraid there's no easy way to do this, because while Atlassian say "a sub-task is part of an issue and hence is part of the sprint the issue is in", they don't put that on the sub-task, so you can't search for it!)

0 votes

on the board, the subtasks were closed and issue closed but could not close sprint, same message as above.   Resolution:  in board settings check column section and make sure all statuses are mapped to a column.    Any thing in unmapped status column can pose a problem.

resolution provided by Katie Loe, Maxar Technology

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

Why flagging Jira issues is so cool?

Adding a flag to an issue is a cool way to say it is blocked. Also, you can add a comment as part of the same action from a board. But what if you want to do the same from the issue detail view? Th...

98 views 3 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you