Cannot assign tickets to users in new Agility project

[Kevin Tureski]

I set up a new Agility project and started to enter a bunch of tickets but noticed that despite jira-users being explicitly listed and properly populated, the only two things I could assign a ticket to were myself and "Unassigned". I tried adding users manually using People but that didn't change anything. 

I could (and likely am) doing something dumb -- it's been a while and my Jira admin skills have rusted. Searched for a similar report but came up empty, hence this plea for a pointer in the right direction.

[Alexey Matveev · Accepted solution]

Hello,

You should check if Assignable User permission is set in the permission scheme for the project. You can find more information about permission schemes here:

https://confluence.atlassian.com/adminjiraserver073/managing-project-permissions-861253293.html

And you should check if you have Browse Users global permission. You can read about global permissions here:

https://confluence.atlassian.com/adminjiraserver071/managing-global-permissions-802592439.html

[Kevin Tureski]

Thanks Alexy. After reading through these pages (and others) I cannot see anything obvious that I've done wrong. Another Kanban project I set up 6 months ago is working just fine with the same set of users. I think I'll nuke this Agility project and start from scratch.

[Kevin Tureski]

Resolved -- it was indeed the Browse Users global permission that was getting in the way. Appreciate the pointer, Alexy.