Cannot access Localhost:8080

[Marian Bendik]

Hi, im trying to install Jira service desk on my VM but after the start im not able to connect. Im also fully able to ping that machine

In the output of netstat i can see that service is running on port 8080,8005 

attlasian-jira.log

2018-09-25 06:00:58,783 localhost-startStop-1 INFO [c.a.jira.startup.JiraHomeStartupCheck] The jira.home directory '/home/jira/jira-home' is validated and locked for exclusive use by this instance.
2018-09-25 06:00:59,050 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

****************
JIRA starting...
****************

2018-09-25 06:00:59,193 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Environment _____________________________

JIRA Build : 7.12.1#712002-sha1:609a50578ba6bc73dbf8b05dddd7c04a04b6807c
Build Date : Wed Sep 05 00:00:00 EDT 2018
JIRA Installation Type : Standalone
Application Server : Apache Tomcat/8.5.29 - Servlet API 3.1
Java Version : 1.8.0_181 - Oracle Corporation
Current Working Directory : /home/jira/atlassian-jira-servicedesk-3.15.1-standalone/bin
Maximum Allowable Memory : 742MB
Total Memory : 371MB
Free Memory : 320MB
Used Memory : 51MB
Memory Pool: Code Cache : Code Cache: init = 2555904(2496K) used = 8457216(8259K) committed = 9175040(8960K) max = 251658240(245760K)
Memory Pool: Metaspace : Metaspace: init = 0(0K) used = 21876272(21363K) committed = 22593536(22064K) max = -1(-1K)
Memory Pool: Compressed Class Space : Compressed Class Space: init = 0(0K) used = 2577456(2517K) committed = 2752512(2688K) max = 1073741824(1048576K)
Memory Pool: Eden Space : Eden Space: init = 107479040(104960K) used = 29724792(29028K) committed = 107544576(105024K) max = 214827008(209792K)
Memory Pool: Survivor Space : Survivor Space: init = 13369344(13056K) used = 0(0K) committed = 13369344(13056K) max = 26804224(26176K)
Memory Pool: Tenured Gen : Tenured Gen: init = 268435456(262144K) used = 24652968(24075K) committed = 268435456(262144K) max = 536870912(524288K)
JVM Input Arguments : -Djava.util.logging.config.file=/home/jira/atlassian-jira-servicedesk-3.15.1-standalone/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:-OmitStackTraceInFastThrow -Djira.home=/home/jira/jira-home -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Xloggc:/home/jira/atlassian-jira-servicedesk-3.15.1-standalone/logs/atlassian-jira-gc-%t.log -XX:+UseGCLogFileRotation -XX:NumberOfGCLogFiles=5 -XX:GCLogFileSize=20M -XX:+PrintGCDetails -XX:+PrintGCDateStamps -XX:+PrintGCTimeStamps -XX:+PrintGCCause -Dignore.endorsed.dirs= -Dcatalina.base=/home/jira/atlassian-jira-servicedesk-3.15.1-standalone -Dcatalina.home=/home/jira/atlassian-jira-servicedesk-3.15.1-standalone -Djava.io.tmpdir=/home/jira/atlassian-jira-servicedesk-3.15.1-standalone/temp
Java Compatibility Information : JIRA version = 7.12.1, Java Version = 1.8.0_181

___ Java System Properties _________________

atlassian.standalone : JIRA
awt.toolkit : sun.awt.X11.XToolkit
catalina.base : /home/jira/atlassian-jira-servicedesk-3.15.1-standalone
catalina.home : /home/jira/atlassian-jira-servicedesk-3.15.1-standalone
catalina.useNaming : true
common.loader : "${catalina.base}/lib",
"${catalina.base}/lib/*.jar",
"${catalina.home}/lib",
"${catalina.home}/lib/*.jar"
file.encoding : UTF-8
file.encoding.pkg : sun.io
ignore.endorsed.dirs :
java.awt.graphicsenv : sun.awt.X11GraphicsEnvironment
java.awt.headless : true
java.awt.printerjob : sun.print.PSPrinterJob
java.class.version : 52.0
java.home : /opt/jdk1.8.0_181/jre
java.io.tmpdir : /home/jira/atlassian-jira-servicedesk-3.15.1-standalone/temp
java.naming.factory.initial : org.apache.naming.java.javaURLContextFactory
java.naming.factory.url.pkgs : org.apache.naming
java.protocol.handler.pkgs : org.apache.catalina.webresources
java.runtime.name : Java(TM) SE Runtime Environment
java.runtime.version : 1.8.0_181-b13
java.specification.name : Java Platform API Specification
java.specification.vendor : Oracle Corporation
java.specification.version : 1.8
java.util.concurrent.ForkJoinPool.common.threadFactory : org.apache.catalina.startup.SafeForkJoinWorkerThreadFactory
java.util.logging.config.file : /home/jira/atlassian-jira-servicedesk-3.15.1-standalone/conf/logging.properties
java.util.logging.manager : org.apache.juli.ClassLoaderLogManager
java.vendor : Oracle Corporation
java.vendor.url : http://java.oracle.com/
java.vendor.url.bug : http://bugreport.sun.com/bugreport/
java.version : 1.8.0_181
java.vm.info : mixed mode
java.vm.name : Java HotSpot(TM) 64-Bit Server VM
java.vm.specification.name : Java Virtual Machine Specification
java.vm.specification.vendor : Oracle Corporation
java.vm.specification.version : 1.8
java.vm.vendor : Oracle Corporation
java.vm.version : 25.181-b13
jdk.tls.ephemeralDHKeySize : 2048
jira.home : /home/jira/jira-home
mail.mime.decodeparameters : true
org.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER : true
org.dom4j.factory : com.atlassian.core.xml.InterningDocumentFactory
os.arch : amd64
os.name : Linux
os.version : 3.10.0-693.el7.x86_64
package.access : sun.,
org.apache.catalina.,
org.apache.coyote.,
org.apache.jasper.,
org.apache.tomcat.
package.definition : sun.,
java.,
org.apache.catalina.,
org.apache.coyote.,
org.apache.jasper.,
org.apache.naming.,
org.apache.tomcat.
server.loader :
shared.loader :
sun.arch.data.model : 64
sun.boot.library.path : /opt/jdk1.8.0_181/jre/lib/amd64
sun.cpu.endian : little
sun.cpu.isalist :
sun.io.unicode.encoding : UnicodeLittle
sun.java.command : org.apache.catalina.startup.Bootstrap start
sun.java.launcher : SUN_STANDARD
sun.jnu.encoding : UTF-8
sun.management.compiler : HotSpot 64-Bit Tiered Compilers
sun.os.patch.level : unknown
tomcat.util.buf.StringCache.byte.enabled : true
tomcat.util.http.parser.HttpParser.requestTargetAllow : {|}
tomcat.util.scan.StandardJarScanFilter.jarsToScan : log4j-web*.jar,
log4j-taglib*.jar,
log4javascript*.jar,
slf4j-taglib*.jar
tomcat.util.scan.StandardJarScanFilter.jarsToSkip : bootstrap.jar,
commons-daemon.jar,
tomcat-juli.jar,
annotations-api.jar,
el-api.jar,
jsp-api.jar,
servlet-api.jar,
websocket-api.jar,
jaspic-api.jar,
catalina.jar,
catalina-ant.jar,
catalina-ha.jar,
catalina-storeconfig.jar,
catalina-tribes.jar,
jasper.jar,
jasper-el.jar,
ecj-*.jar,
tomcat-api.jar,
tomcat-util.jar,
tomcat-util-scan.jar,
tomcat-coyote.jar,
tomcat-dbcp.jar,
tomcat-jni.jar,
tomcat-websocket.jar,
tomcat-i18n-en.jar,
tomcat-i18n-es.jar,
tomcat-i18n-fr.jar,
tomcat-i18n-ja.jar,
tomcat-juli-adapters.jar,
catalina-jmx-remote.jar,
catalina-ws.jar,
tomcat-jdbc.jar,
tools.jar,
commons-beanutils*.jar,
commons-codec*.jar,
commons-collections*.jar,
commons-dbcp*.jar,
commons-digester*.jar,
commons-fileupload*.jar,
commons-httpclient*.jar,
commons-io*.jar,
commons-lang*.jar,
commons-logging*.jar,
commons-math*.jar,
commons-pool*.jar,
jstl.jar,
taglibs-standard-spec-*.jar,
geronimo-spec-jaxrpc*.jar,
wsdl4j*.jar,
ant.jar,
ant-junit*.jar,
aspectj*.jar,
jmx.jar,
h2*.jar,
hibernate*.jar,
httpclient*.jar,
jmx-tools.jar,
jta*.jar,
log4j*.jar,
mail*.jar,
slf4j*.jar,
xercesImpl.jar,
xmlParserAPIs.jar,
xml-apis.jar,
junit.jar,
junit-*.jar,
hamcrest-*.jar,
easymock-*.jar,
cglib-*.jar,
objenesis-*.jar,
ant-launcher.jar,
cobertura-*.jar,
asm-*.jar,
dom4j-*.jar,
icu4j-*.jar,
jaxen-*.jar,
jdom-*.jar,
jetty-*.jar,
oro-*.jar,
servlet-api-*.jar,
tagsoup-*.jar,
xmlParserAPIs-*.jar,
xom-*.jar
user.country : US
user.dir : /home/jira/atlassian-jira-servicedesk-3.15.1-standalone/bin
user.home : /root
user.language : en
user.name : root
user.timezone : America/New_York

2018-09-25 06:00:59,687 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/jira/jira-home/dbconfig.xml
2018-09-25 06:00:59,703 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/jira/jira-home/dbconfig.xml
2018-09-25 06:00:59,703 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/jira/jira-home/dbconfig.xml
2018-09-25 06:01:00,062 JIRA-Bootstrap INFO [c.a.j.c.cache.pauser.NonClusteredReplicationPauserManager] Non-clustered mode: ReplicationPauserManager implemented by NonClusteredReplicationPauserManager
2018-09-25 06:01:00,733 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/jira/jira-home/dbconfig.xml
2018-09-25 06:01:00,743 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Starting the JIRA Plugin System _________________

2018-09-25 06:01:00,744 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun
2018-09-25 06:01:04,965 JIRA-Bootstrap INFO [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be deployed
2018-09-25 06:01:05,599 JIRA-Bootstrap INFO [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (31): [com.atlassian.plugin.jslibs, tac.jira core.languages.fi_FI, tac.jira core.languages.pl_PL, com.atlassian.jira.plugins.jira-ui, tac.jira core.languages.nl_NL, tac.jira core.languages.es_ES, tac.jira core.languages.ko_KR, tac.jira core.languages.no_NO, com.atlassian.soy.soy-template-plugin, tac.jira core.languages.fr_FR, tac.jira core.languages.sk_SK, com.atlassian.plugins.issue-status-plugin, tac.jira core.languages.ja_JP, tac.jira core.languages.da_DK, tac.jira core.languages.it_IT, tac.jira core.languages.zh_CN, com.atlassian.auiplugin, tac.jira core.languages.cs_CZ, com.atlassian.plugins.jquery, com.atlassian.jira.jira-languages.en_US, tac.jira core.languages.et_EE, tac.jira core.languages.ru_RU, com.atlassian.plugins.less-transformer-plugin, com.atlassian.jira.jira-less-integration, com.atlassian.jira.jira-languages.en_UK, tac.jira core.languages.de_DE, tac.jira core.languages.is_IS, tac.jira core.languages.sv_SE, tac.jira core.languages.hu_HU, tac.jira core.languages.ro_RO, tac.jira core.languages.pt_BR], 300 seconds remaining
2018-09-25 06:01:05,666 ThreadPoolAsyncTaskExecutor::Thread 5 WARN [c.a.p.s.scanner.util.ProductFilterUtil] Couldn't detect product, will use ProductFilter.ALL
2018-09-25 06:01:07,010 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup ended
2018-09-25 06:01:07,226 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/jira/jira-home/dbconfig.xml
2018-09-25 06:01:07,246 JIRA-Bootstrap INFO [c.a.j.instrumentation.external.DatabaseExternalGauges] Installing DBCP monitoring instruments: DatabaseExternalGauges.JiraDbcpInstruments[instruments=[DBCP_MAX, DBCP_ACTIVE, DBCP_IDLE],objectName=com.atlassian.jira:name=BasicDataSource]
2018-09-25 06:01:07,299 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2018-09-25 06:01:07,299 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.
2018-09-25 06:01:07,632 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Database Checklist Launcher on post-database-configured-but-pre-database-activated queue
2018-09-25 06:01:07,632 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Post database-configuration launchers on post-database-activated queue
2018-09-25 06:01:07,668 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 86 MiB. Committed: 371 MiB. Max: 742 MiB
Non-heap memory : Used: 65 MiB. Committed: 67 MiB. Max: 1264 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 150 MiB. Committed: 438 MiB. Max: 2006 MiB
---------------------------------------------------------------------------------
[root@jira log]# firewall
-bash: firewall: command not found
[root@jira log]# firewall --help
-bash: firewall: command not found
[root@jira log]# firewall
-bash: firewall: command not found
[root@jira log]# netstat -an | find /i "listening"
find: ‘/i’: No such file or directory
find: ‘listening’: No such file or directory
[root@jira log]# netstat -tulpn | grep 80
tcp6 0 0 :::8080 :::* LISTEN 49740/java
tcp6 0 0 127.0.0.1:8005 :::* LISTEN 49740/java
[root@jira log]# ip a
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN qlen 1
link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
inet 127.0.0.1/8 scope host lo
valid_lft forever preferred_lft forever
inet6 ::1/128 scope host
valid_lft forever preferred_lft forever
2: ens33: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP qlen 1000
link/ether 00:0c:29:b8:3c:57 brd ff:ff:ff:ff:ff:ff
inet 192.168.243.131/24 brd 192.168.243.255 scope global dynamic ens33
valid_lft 1594sec preferred_lft 1594sec
inet6 fe80::8be3:7144:71ec:f383/64 scope link
valid_lft forever preferred_lft forever
[root@jira log]# ls
atlassian-jira.log
[root@jira log]# pwd
/home/jira/jira-home/log
[root@jira log]# vi atlassian-jira.log
slf4j*.jar,
xercesImpl.jar,
xmlParserAPIs.jar,
xml-apis.jar,
junit.jar,
junit-*.jar,
hamcrest-*.jar,
easymock-*.jar,
cglib-*.jar,
objenesis-*.jar,
ant-launcher.jar,
cobertura-*.jar,
asm-*.jar,
dom4j-*.jar,
icu4j-*.jar,
jaxen-*.jar,
jdom-*.jar,
jetty-*.jar,
oro-*.jar,
servlet-api-*.jar,
tagsoup-*.jar,
xmlParserAPIs-*.jar,
xom-*.jar
user.country : US
user.dir : /home/jira/atlassian-jira-servicedesk-3.15.1-standalone/bin
user.home : /root
user.language : en
user.name : root
user.timezone : America/New_York

2018-09-25 06:00:59,687 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/jira/jira-home/dbconfig.xml
2018-09-25 06:00:59,703 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/jira/jira-home/dbconfig.xml
2018-09-25 06:00:59,703 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/jira/jira-home/dbconfig.xml
2018-09-25 06:01:00,062 JIRA-Bootstrap INFO [c.a.j.c.cache.pauser.NonClusteredReplicationPauserManager] Non-clustered mode: ReplicationPauserManager implemented by NonClusteredReplicationPauserManager
2018-09-25 06:01:00,733 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/jira/jira-home/dbconfig.xml
2018-09-25 06:01:00,743 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Starting the JIRA Plugin System _________________

2018-09-25 06:01:00,744 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun
2018-09-25 06:01:04,965 JIRA-Bootstrap INFO [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be deployed
2018-09-25 06:01:05,599 JIRA-Bootstrap INFO [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (31): [com.atlassian.plugin.jslibs, tac.jira core.languages.fi_FI, tac.jira core.languages.pl_PL, com.atlassian.jira.plugins.jira-ui, tac.jira core.languages.nl_NL, tac.jira core.languages.es_ES, tac.jira core.languages.ko_KR, tac.jira core.languages.no_NO, com.atlassian.soy.soy-template-plugin, tac.jira core.languages.fr_FR, tac.jira core.languages.sk_SK, com.atlassian.plugins.issue-status-plugin, tac.jira core.languages.ja_JP, tac.jira core.languages.da_DK, tac.jira core.languages.it_IT, tac.jira core.languages.zh_CN, com.atlassian.auiplugin, tac.jira core.languages.cs_CZ, com.atlassian.plugins.jquery, com.atlassian.jira.jira-languages.en_US, tac.jira core.languages.et_EE, tac.jira core.languages.ru_RU, com.atlassian.plugins.less-transformer-plugin, com.atlassian.jira.jira-less-integration, com.atlassian.jira.jira-languages.en_UK, tac.jira core.languages.de_DE, tac.jira core.languages.is_IS, tac.jira core.languages.sv_SE, tac.jira core.languages.hu_HU, tac.jira core.languages.ro_RO, tac.jira core.languages.pt_BR], 300 seconds remaining
2018-09-25 06:01:05,666 ThreadPoolAsyncTaskExecutor::Thread 5 WARN [c.a.p.s.scanner.util.ProductFilterUtil] Couldn't detect product, will use ProductFilter.ALL
2018-09-25 06:01:07,010 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup ended
2018-09-25 06:01:07,226 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /home/jira/jira-home/dbconfig.xml
2018-09-25 06:01:07,246 JIRA-Bootstrap INFO [c.a.j.instrumentation.external.DatabaseExternalGauges] Installing DBCP monitoring instruments: DatabaseExternalGauges.JiraDbcpInstruments[instruments=[DBCP_MAX, DBCP_ACTIVE, DBCP_IDLE],objectName=com.atlassian.jira:name=BasicDataSource]
2018-09-25 06:01:07,299 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2018-09-25 06:01:07,299 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.
2018-09-25 06:01:07,632 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Database Checklist Launcher on post-database-configured-but-pre-database-activated queue
2018-09-25 06:01:07,632 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Post database-configuration launchers on post-database-activated queue
2018-09-25 06:01:07,668 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 86 MiB. Committed: 371 MiB. Max: 742 MiB
Non-heap memory : Used: 65 MiB. Committed: 67 MiB. Max: 1264 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 150 MiB. Committed: 438 MiB. Max: 2006 MiB

could you please navigate me to find an issue? Thanks.

[Tzu Hau Chai]

You mentioned that you are running this inside a VM, just to clarify, are you accessing http://localhost:8080 on the browser on the host machine or from within the guest VM itself?

You might also want to try the suggestion from this post: https://community.atlassian.com/t5/Jira-questions/Re-Tomcat-server-unavailable-on-tcp6-IPV6/qaq-p/229026/comment-id/95286#M95286

From your netstat output, it does seem like Tomcat is listening to IPv6 for connections. Adding the JVM parameter to force it to bind to IPv4 may help.

[Marian Bendik]

Hi, thanks for answering, yesterday i found a problem. The cause of that i couldnt connect to the port 8080 was that the firewall on my VM was blocking that. After setting it right it works. Thanks for an answer, it is solved now.