Cannot Backup Jira Cloud

Good Day

 

We are trying to make a backup of our JIRA Cloud account, we want all attachments to be included, but we constantly get this error message "Export error * Export failed (Completed pre-export checks) Please try again later or contact support if error persists" and this is the second time after we received advice regarding this topic, but nothing works

 

Kind Regards

SEG DataUntitled.png

1 answer

0 vote

This is one that https://support.atlassian.com will need to look into for you.  We'd need logs, but only they have access to them.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,051 views 8 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you