Cannot Backup Jira Cloud

Good Day

 

We are trying to make a backup of our JIRA Cloud account, we want all attachments to be included, but we constantly get this error message "Export error * Export failed (Completed pre-export checks) Please try again later or contact support if error persists" and this is the second time after we received advice regarding this topic, but nothing works

 

Kind Regards

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1 answer

0 vote

This is one that https://support.atlassian.com will need to look into for you.  We'd need logs, but only they have access to them.

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