When pulling closed tickets for my team I get no issues but when I add my SLA counter ("Time to customer resolution" > elapsed(2h45m)) the query doesn't pull any tickets. I have verified that I have tickets that have elapsed that 2h45m window as well.
When I remove the part in my query about the tickets needing to be closed I get results but they aren't what I need because I need Closed tickets that have elapsed the "Time to Customer Resolution" SLA.
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
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