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Can you update the lower_user_name for a user? Edited

We recently had an issue where our LDAP directory simply disappeared from Jira. When we added it back, all of the users federated through it were left with usernames of "username#1" rather than "username".

Before LDAP directory deletion:

jira=# select * from app_user where user_key = 'username';
id | user_key | lower_user_name
-------+----------+-----------------
10000 | username | username

 

After LDAP directory deletion and recreation:

jira=# select * from app_user where user_key = 'username';
id | user_key | lower_user_name
-------+----------+-----------------
10000 | username | username#1

 

This has left all Jira issues, watchers, comments, etc. attributed to the "username#1" user, which is now an invalid Jira user. Has anyone experienced anything similar to this and if so, what was the fix?

 

Thanks! 

2 answers

Hi @khughesbp

We are facing the exact same issue.
Did you manage to fix it?
Thanks!

Vincent

We have just run into this problem as well.  Any good solutions?

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DEPLOYMENT TYPE
SERVER
VERSION
8.2.2
TAGS
Community showcase
Published in Marketplace Apps & Integrations

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