Here is my problem:
I would like to have standardized template for when a ticket is received or when an issue is resolved so employees do not have to type a response for routine activities, such as letting customers know that we have received the ticket.
This does not need to be automated, just an option people can select.
Steps I have taken:
I have just made a template in Google Docs and cut and paste onto the internal note or reply to customer. It kinda works but is not as efficient as I had hoped.
Thank you for looking over this issue and look forward to hearing from you all:)
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