Can you rename "requests" button in the customer portal

Ben March 17, 2024

Hi everyone,

I am looking to rename the "requests" button in the customer portal as shown in the attached image. Is this possible?
Our use standard is to use the term "tickets" rather than requests. 

Any assistance would be appreciated. Thanks in advance. 

 

3 answers

0 votes
Ben March 18, 2024

My apologies for not adding the image. See below.

Can the "Requests" button be renamed (circled in red) Screenshot 2024-03-18 154908.png

0 votes
Stephen Wright _Elabor8_
Community Leader
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March 18, 2024

Hi @Ben 

Could you attach the screenshot? I don't see it on the original question.

Ste

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

Hi @Ben 

Not natively, that button cannot be modified.

You could try using an App though which might allow this type of customisation of the help portal? Such as...

Ste

0 votes
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 17, 2024

Hi @Ben,

I don't see any image attached, but I think I know what you are referring to. Unfortunately, that link cannot be renamed.

Hope this helps! 

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