Warning: I wouldn't implement the following w/o some careful consideration as it can be messy and, over time, could break due to future changes.
You could do the following:
Now with this said, you are going to need to put a bit more thought into my steps to align w/ your exact situation. For example, let's say that you have other statues that pause the SLA, e.g. Waiting on Customer. In that case I would exclude all other 'pause' statuses in my "Pause All SLAs" filter(s) since they are already paused.
...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...
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