Warning: I wouldn't implement the following w/o some careful consideration as it can be messy and, over time, could break due to future changes.
You could do the following:
- define a 'pause' status, call it something like "Bulk On Hold"
- place this status into all necessary workflows
- in your SLAs declare "Bulk On Hold" as an SLA Pause condition
- Create one or more filters that will find all open issues in a specific status, e.g. Waiting Support that you would want to pause and save that filter w/ a name e.g. "Pause-Resume Waiting Support". Note if you have another status where the SLA is ticking you will want to create a separate filter.
- When school closes or other event - run the filter(s) and perform a bulk transition to the "Bulk On Hold" status
- When school reopens, repeat steps 4-5 but transition from "Bulk On Hold" back to previous status (Waiting Support, In Progress, etc).
Now with this said, you are going to need to put a bit more thought into my steps to align w/ your exact situation. For example, let's say that you have other statues that pause the SLA, e.g. Waiting on Customer. In that case I would exclude all other 'pause' statuses in my "Pause All SLAs" filter(s) since they are already paused.
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