I am planning to integrate Service Now with Jira and added some custom fields on the project board. These fields are used to display service now information and I don't want to be editable. How do you make custom fields readable on Jira Board?
This should be possible by creating a separate screen associated with Edit issue operation.
On this screen, remove all of these fields.
This ensures that users cannot edit values for said field. Read more here: https://support.atlassian.com/jira-cloud-administration/docs/manage-screen-schemes/
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