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Can you make Jira board custom fields readable only?

Sunny
Sunny June 21, 2021

I am planning to integrate Service Now with Jira and added some custom fields on the project board. These fields are used to display service now information and I don't want to be editable. How do you make custom fields readable on Jira Board?

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Ismael Jimoh
Ismael Jimoh
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June 21, 2021

Hi @Sunny 

This should be possible by creating a separate screen associated with Edit issue operation.

On this screen, remove all of these fields.

This ensures that users cannot edit values for said field. Read more here: https://support.atlassian.com/jira-cloud-administration/docs/manage-screen-schemes/

Regards

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