It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can you cancel a ticket from the backlog in plan mode?

Hey guys,

We have some tickets that were created in our backlog but that wont be actively worked for a number of reasons. Do we need to move them into the current sprint and then cancel or can we cancel them without moving them into the sprint? (Moving into current sprint seems like the most straight forward method)

2 answers

1 accepted

What do you mean by "cancel"? If you want to either resolve or delete an issue from Plan Mode, try this:

* Select the issue to cancel

* hit the "." key

* In the dialog that opens, type Resolve (or Delete / whatever this step is called in your workflow)

You can also do it by clicking the cog in the corner of the issue detail on Plan mode and choosing either Delete, or More Actions.

I would just resolve the issue from the backlog

OR

If you wanted to keep them around you could use component, labels or versions to triage them into one of these. Then use the filter the rapid board is configured on so that these traiged issues don't appear on the backlog anymore (But still can be looked at later and brought back if needed)

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

1,079 views 1 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you