Can you add the Parent field to the request form view in a Service Mgmt project?

Kim Williams February 21, 2024

Is it possible to add the Parent field to the request form view in a Service Management Project ?    

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John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

Hi Kim,

No, that's not currently possible. You might could create a custom field but it would not be able to validate that the issue key entered is the correct one. But guide the users to enter the issue key only, for example, ABC-123.

Then you would use automation to update the parent field with this value. That's all very clunky and not sure it would be a suitable solution. 

Kim Williams February 22, 2024

Thank you! 

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 22, 2024

You are welcome!

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