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Can the add-ons be paid per user and not for entire cloud site

We have a few purchase add-ons that impact only the management level or only the JIRA admin, is there any way to pay per "using" user and not for the whole cloud site

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John M Funk Community Leader Jun 21, 2021

Hi Eleanor,

No, unfortunately for cloud pricing the cost of the add-on is calculate by the total number of users you have in that instance. 

Dirk Ronsmans Community Leader Jun 21, 2021

To add to the confusion ;) the highest number of users for a specific product :)

If you have 100 Jira Software users and 25 Jira Service Management users, you'll be billed for 100 for each app.

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John M Funk Community Leader Jun 21, 2021

Yes - thanks for the clarification @Dirk Ronsmans !

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thank you for your reply

One of the good things about JIRA SERVER was the really very reasonable pricing on top of the solution.

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Dirk Ronsmans Community Leader Jun 21, 2021

I fear it's the nature of a subscription based model and also the vendor having to host the app instead of it running on your own system.

There are whole articles about cost comparison on Cloud vs you not having to manage it yourself but yeah, prices were easier to pass on to management when using Server :)

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Thank you all for these info
Do you know if there is an initiative somewhere to ask to atlassian to improve this model, and implement a pay-per-app-user pricing model (via a dedicated user group)?

Being able to size adequatly each app subscription would allow both grow in jira usage and in apps usage. Now, this all-of-none model is a brake for both !

I would love to add my vote on it ! I google a bit but did not find anything.


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John M Funk Community Leader Feb 25, 2022

You can always make requests here:

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