Can t use trial version

Hi!

I just subscribe last week for a JIRA trial version last week and I am absolutely unable to use the soft, everytime I want to dl it they ask me for my credit card details again.

How can I enjoy this trial for real?

Thanks you

4 answers

Can you provide a screenshot? I've personally used the trial a couple of times and I've never seen such thing.

Hi,

Jira Download does not require credit card at all.

Open: https://www.atlassian.com/software/jira/download-archivesand choose which version you want.

Andris.

0 vote

First, are you trying this on hosted (OnDemand) or on your own downloaded system?

Secondly, what do you mean by "unable to use soft[ware]"? Are you able to log in and it's not there? There's nothing running? You've not been able to run the installer?

Thanks a lot for the link Andris, I will try with this version, I subscribe for the ondemand version but I was not able to even reach the soft interface.

For OnDemand you need to provide credit card details and you'll not be charged during the trial period. Once the trial expires your credit card is automatically charged unless you cancel the subscription - I think this is described in the documentation.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,061 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you