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Can't use and Atlassian Product - Email Validaton not working

I can't use and Atlassian Product because the Email Validaton is not working. I never receive the email and it's not in my junk or other emails. I can only use the product if I log in from and Incognito window. Is there a sepciic cookie or something I can delete? I'm using Chrome by the way.


2 answers

1 accepted

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Answer accepted

Thanks for the support one of our developers showed me how to delete jus the Atlassian cookies which fixed the issue.

0 votes
Jack Brickey Community Leader Dec 07, 2021

Is it possible that the email is getting filtered by your company’s spam filter? Can you check with IT to see if the email actually was received? 

That's what I was thinking but it turns out it was the browser cookies, see my answer above. Thanks for the help. 

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