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Can't move Sub-Task to In Progress


I recently enabled sub-tasks in Jira for my team. They have the same workflow as their parent tasks.

But weirdly, I (admin permission) can move the sub-task into In Progress, but (at least one) member(s) of the team get an error message when they try to do so: "Something isn't letting us move XYZ-123 to In Progress. Ask your project administrator to check the workflow settings and transition conditions."
I checked, but couldn't find anything that was off. They can move the sub-task from the the previous statuses though, up until ToDo.

The parent task is in the status In Progress already.

I checked the transition conditions, but there are none (also no triggers nor validations).

Can you help me solve this issue?


2 answers

1 accepted

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Answer accepted
Daniel Ebers Community Leader Jul 03, 2021

Hi @Ajda Pogorelcnik

adding to what Carlos said please also check for the transition permission (screenshots did not came through fully, I think).

Also the error message is suggesting the destination status should be 'CR' but I could not recognize such workflow step from your first screenshot.

Have you checked if

1.) the workflow with its last configuration was published
2.) if there are really no conditions/validators
3.) properties like Carlos said?
4.) you are really looking into the correct workflows


@Ajda Pogorelcnik 

Do you have some properties in status ?

Can you send more details ?

Hi @Carlos Faddul !

I haven't changed anything with the properties (it's beyond my Jira knowledge to do so).

But here are all the details that come to my mind to share:

Sub-Tasks are in the same workflow as the other tasks (can be moved by team members) - see attached 2021-07-02 08_55_42-Window.png.

I also attached the said workflow  - see 2021-07-02 08_57_07-Window.png.

The permission scheme says that "atlassian-addons-project-access" can move issues and under application access it says "any logged in user". See 2021-07-02 08_58_44-Window.png. It's the Default software scheme.

All of the team members have roles assigned...

I also checked the Issue Type Screen Schemes and the sub-tasks are listed with the other issue types, nothing out of order is mentioned anywhere...

It's still not working for the team, they get the same error - see 2021-07-02 09_05_14-Window.png.

Are there any other relevant details I could share to get to an answer easier? 

Thank you for helping, I appretiate it!


2021-07-02 08_55_42-Window.png2021-07-02 08_57_07-Window.png2021-07-02 08_58_44-Window.png2021-07-02 09_05_14-Window.png

@Ajda Pogorelcnikin this case, both projects CLOUD and CR have the same permission scheme and the same team ?

This appear to bem permission.

If you want to try, use the "Permission Helper" (G+G type Permission Helper) and type user, key (Cloud-83 or um can use CR-XXX) and user the permission Move Issues.


Captura de tela 2021-07-02 093036.png


Este erro parece estar relacionado a problemas de permissão de movimentação

Maybe the filter in board ?

Hi @Carlos Faddul !

So after days of investigation of this weird "bug", where some devs could move a ticket from a certain status on the board and some not, I found out the problem was elsewhere - in the misunderstanding of the new workflow xD so the problem was, as often, in front of the computer :D lesson learned.

Thank you for your support and also thank you @Daniel Ebers !

Have a good start into the new week! I know I will :D

Like Carlos Faddul likes this

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