Can't login when email is changed from Google to Outlook

Anteneh Kinfe March 21, 2024

The email address of my colleague used to be a Google suite address. But now we have changed that to Outlook. 

So her email (ts@moh1.gov) is now an Outlook address. But Atlassian still assumes it is a google account and bring the option login with Google. 

How can we fix this?

Thanks,

1 answer

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2024

Hi Anteneh,

Try clearing your cache in your browser, including Cookies. Then see if you can log in. Or maybe even try with Incognito mode. 

Anteneh Kinfe March 22, 2024

Hi John,

Thanks for your reply.

We tried all those to no avail. We also tried with another browser that we haven't used to login to Jira before. 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

I think you need to contract Atlassian support for this one. 

https://support.atlassian.com/contact/#/

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