I have installed a new version of JIRA on a new server and want to run against my old database. When I go to the JIRA webpage I get a page entitled.
When I enter the license and hit proceed, I get an error saying the username or password is incorrect. I'm using my atlassian login and password which works when i login to https://www.atlassian.com/
Ok, it's quite likely that your system is still trying to use a crowd-provided account and not being able to reach crowd means it can't.
Best bet at this point is recovering an internal account - https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html
Thanks for your help! Made some progress but not quite there. I was able to configure the crowd files:
And tell Crowd to allow connections from the new host.
Once I did that, I was able to load my new license successfully.
At that point I thought I was good but unfortunately after restarting Jira i'm still not allowed to login. Any ideas?
I understand your confusion. That makes two of us...
I tried to get the new instance running with crowd. This required updating the license. I was successful in doing this by configuring Crowd and using my admin account. Once I restarted Jira, I couldn't login again with the same account.
If I undo the Crowd changes and make the internal account change, I can login with the recovery_admin account but I don't see any of the old "issues".
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