Can't get license for marketplace app

Peter Juras February 26, 2024

Hi,

I want to get a license for a marketplace application that I developer & published.

I previously had the app installed, and now it shows up with a "Subscribe" button on the Manage Apps page:

image.png

When I click subscribe, a new page with a popup opens, but I can't subscribe because it tells me that the app is installed again and there is only a "Manage App" button. What can I do to get a valid license?

Re-installing the app is not an option, since I would lose my data this way.

image.png

Thanks,

Peter

1 answer

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 26, 2024

Welcome to the Atlassian Community!

Cloud apps are not licenced, they are subscriptions.  You have already got a subscription to it, so you can not add it again.

Peter Juras February 26, 2024

But the license says "unknown" and I still have the active "Subscribe" button.

Is it because the installation would still count to the "free" rule being <10 seats?

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

Your first screenshot looks like it is from a Server or DC installation, can you confirm if you are on Server or Cloud?   (Cloud systems do not usually show a licence info or entitlement number for apps)

Peter Juras February 27, 2024

It is Jira Cloud.

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